UPDATE:December 7, 2020I was contacted by the Service... - 2006 Dodge Ram 1500 Quad-Cab 4x4
UPDATE:
December 7, 2020
I was contacted by the Service Manager for AutoNation Chrysler Dodge Jeep Ram and Fiat Johnson City on Friday, December 4, 2020 to address my previous service visit and the associated issues I had commented on in the below post. I am very pleased to report that the Service Manager spoke with me, apologized for the issues I experienced and honored the 25% service coupon for the cost associated with replacing the valve cover gaskets. The work performed on my vehicle (replacing valve cover gaskets, trouble shooting radiator/coolant issues and topping off my coolant fluid) was performed in a manner which makes me very happy with this latest experience. My service adviser (Ezzie) was very professional (organized and personable) and executed his duties in an exemplary manner. I will continue to have my vehicle serviced at AutoNation Chrysler Dodge Jeep RAM and Fiat Johnson City and will seek out Ezzie to be my service adviser.
November 25, 2020.
I took my vehicle to AutoNation Chrysler Dodge Jeep RAM and Fiat Johnson City for a scheduled service on November 25, 2020 at 11:00. I have (for the last two years) worked with my service advisor (Matt Lutejen who is no longer with this dealership) for all maintenance and repairs to my 2006 Dodge Ram 1500 SLT 4x4. I have always left 5-star reviews for the service I received at this dealership because I have always received 5-star service...until Nov 25, 2020. I will not publicly mention the service advisor's name whom I had scheduled service for my vehicle and was the service advisor I checked my vehicle in with on the date/time of my appointment. When I established the appointment and explained what I needed to have accomplished (routine maintenance) as well as two important concerns (radiator fluid very low in the coolant reservoir and I that I had detected a smell of burning oil which resulted in me having to add a quart of oil with another of quart likely needed to have been added.......so the engine had been down about 2 quarts of oil....). I checked my vehicle in with my service advisor and waited at the dealership for the work to be completed and receive news about why I am losing oil and why the coolant fluid in the coolant reservoir had dropped so low. I had zero communication after I checked my vehicle in until I was notified about 12:45 that my vehicle was done. I was told that the technician working on my vehicle had added coolant to the coolant reservoir (which did not happen, it's still low). I was told the leak was at the valve cover gasket..... That's it, service complete, I paid and was on my way. As I was driving home, I reflected on the service I received and decided to call and speak with my service advisor to inquire why they did not come to me and ask if I wanted to have the valve cover gasket replaced since the vehicle was already there. My service advisor said the technician found the source of the leak (valve cover gasket) after he had completed everything and had not been able to have a conversation with my service advisor (because he was at lunch) and this was the reason given why no one communicated with me about the status of my vehicle and any IMPORTANT findings. I have NEVER left a review for a business less than 5-stars (you can verify this on Google reviews) because I have always believed that praise should be made publicly and chastising should be done in private. To top this experience off I used a coupon from AutoNation which afforded me 25% off any service (up to $500.00) which was wasted on regular maintenance. It would have been very beneficial for me to have used it for the maintenance as well as the replacement of the valve cover gasket. Oh, I also noticed that no washer/wiper fluid was added to the reservoir..... I am happy to hear what management has to say about this and if they choose not to make this right I will be forced to choose another dealership for maintenance.....likely Friendship Ram in Bristol.
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