1,033 Tennessee Tesla/1000 Service Centers

I called the Parts/Service department trying to locate... - cbaron

I called the Parts/Service department trying to locate some struts for my Suzuki Forenza. (I do business with NTB and have very good mechanics that have worked on my car in the past; all I was needing was a price on the struts themselves.) This dealership was not cooperating with NTB when they called so I took matters into my own hands and called the service department myself. The person I spoke with, forgot his name, was very rude and condescending. I was myself already upset that I had waited since yesterday afternoon to get a quote and no one would give a quote on the cost of the struts to NTB. I told this person over the phone that since they could not cooperate in giving a quote that my inclination was never to buy a Suzuki ever again. His response to that was " Well it makes me not want to sell the part to you." At that point I hung up on him. I will NEVER, EVER, EVER use this dealership again. I then turned around and called Goss Suzuki in Rivergate, got a very nice gentleman in the service dept. I explained the situation to him, not only did he give me a quote on the price but he even told me that he would get it to NTB for me once the struts came in which would be about 2 or 3 days. (they had just sold their last set of struts yesterday)Listen up Service dept at Suzuki of Nashville, customer service is where it is at and not the selling of the car! Car servicing and repairs are what a customer has to deal with for the long term and you would do well to remember that. You could take a few lessons from the service dept at Goss!

Service was better this visit than last visit. - thehydefamily

Service was better this visit than last visit. The employees were friendlier and interested in me and my car.

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL - linda

PAID TO HAVE HYUNDAI CHECKED FOR REASON OF EXCESSIVE OIL CONSUMPTION. WAS TOLD NEEDED SPARK PLUGS! (THAT DOES NOT CAUSE EXCESSIVE OIL CONSUMPTION.) ALSO TALKED RUDE. BASICALLY SPENT 180 FOR A MAINTENANCE CHECK. WOULDN'T RECOMMEND

Great Experience! - Glenn

Our experience with Taylor Automotive was exceptional. If you need your car serviced they are the only ones I would consider in all of NW Tennessee. Kevin & Bud are great guys and took care of us; even giving us a loaner car while ours was being repaired!~ I look forward to going back and buying a truck from them....

Everyone was very helpful and got the job done in a - paula

Everyone was very helpful and got the job done in a reasonable amount of time. I especially love how they clean the car when their job is all done. Just went in for an oil change but got just so much more. Thank you for your time.

Had a good purchase experience of an F150 Platinum, - pat

Had a good purchase experience of an F150 Platinum, followed by the consistently worst service experience I have ever had with a dealership. The service department rarely answers the phone, do not return voicemails and when I finally get someone on the phone they don’t follow up. All I want is to get my truck serviced and get a cracked windshield replaced…shouldn’t be that difficult.

Customer service - Shackpd1

I have never been able to bring my car in for service! Your lucky if anyone even answers the phone! And when they do they are not very friendly.,I'm either told they don't have any appointments or they are not sure if they are taking appointments! I've even left my name and phone number for a call back never got one! So I'm just not happy with the fact that I purchased a Mitsubishi here but yet cannot get it serviced here!!! Wished there was another Mitsubishi dealer nearby!

They had good service and time frame and did good Quality - andriaswafford224

They had good service and time frame and did good Quality work on the vehicle