253 Texas Chevrolet Dealers

The staff members were friendly and helpful. - veromwafulirwa

The staff members were friendly and helpful. The service was fast than I expected. I give it a 5 star

Service department is a joke. - Tall Steve

AC blew hot so I scheduled an online appt. After waiting long for three people to tell me I needed to see someone else, I found the service department. Desoite my online appt made two days in advance, I was informed they are not able to access it online and, therefore, had no record of me and that I should have called. Plus there is a sign posted next to the service desk which stated it was only "fair" those first in lineget serviced first and not to expect repairs performed on the same day. Seemed anattemot to rationalize poor service and to make customers happy for it. Nevermind plenty of staff around to fix things asao. I thought it odd there were three cars in the service bay and two were very old non-gm models. I speculate those were project cars the staff worked on during work hours and explains the long service times. Needless to say I left. Nobody there was pleased a paying customer walked in, and think they were happy I left. For those who live i. Ft. Stockton and want genuine gm service, I suggest you move away.

We drove to meet a salesman regarding a new 2011... - tyeanned

We drove to meet a salesman regarding a new 2011 chevrolet silverado 3500hd. (A $59K truck!!!!) we got to the dealership close to closing time, he met us outside- asked us to take a seat, test drove our trade-in, 5 minutes later he came back, wrote down our phone number, and said he would call us tomorrow when he could get an idea of the value of our trade (which was a 2008 model diesel truck). So much for Bacon wanting to sell a vehicle if it is anywhere close to 6 o'clock!!! The next morning we met with James Brown at Van Chevrolet in Carrolton (TX) and purchased our new truck! BAD Business David Westbrook!!!!!!!

This dealership went above and beyond for me. I had been... - jessica.smith.3591267

This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.

Chevrolet claims total customer satisfaction is important... - bobby.burge

Chevrolet claims total customer satisfaction is important to them. Their mission statement also states to provide the highest level of service. In my opinion you won't find either at this dealership. I went by there for an orientation on my navigation system and was rudely interrupted by a small man claiming to be the Big Boss. His name was Matt . He was rude, intrusive in the conversation I was having with another employee, clearly showing his lack of class or character. This dealership and Chevrolet should be ashamed of his behavior.

New staff friendly and excellent service. - Mike.slay

New staff friendly and excellent service. on time with fair pricing. Will definitely be back!

Was fast friendly and fixed , I would recommend them for - lonny

Was fast friendly and fixed , I would recommend them for your vehicle needs, mine is a ford and they still fixed it

Service Department - Tommy

I was traveling to Austin, and my 2007 Saturn ion, had failed to shift into high gear. After they had looked at it, I was told it would cost 500.00 to 600.00. When to pick it up, over 900.00. The had my cell, should have called me, if it was going to be more than I was quoted. Was told it would have cost no more than 500.00 at the chev. Dealership in Plainview.

Family owned dealer. They build long term relationships.... - 9000000153

Family owned dealer. They build long term relationships. They have great service, especially for customs in Houston. How many dealers pick up and deliver for service? I will be back for my next Chevrolet or Buick. No high pressure sales, just a fair deal.

The dealership had the car pictured on their website in - jjmanzano

The dealership had the car pictured on their website in stock. I paid about $100 under MSRP (price per Toyota website data).

Service on Son's Car - Jeff

Did a great job of taking car of a repair issue on my son's car. Could not be happier. This is a service department that pays attention to detail.

My service at Cantu Chevrolet today was quick and - garcia

My service at Cantu Chevrolet today was quick and friendly. Thank you for working so quickly.

I ordered a 2010 Camaro in Sept of 2009. This was the... - tradosaurus

I ordered a 2010 Camaro in Sept of 2009. This was the most pleasant experience I've had buying a new car. All the staff at Coleman Chevrolet were friendly and honest. I had a follow up visit a few months later for warranty work and the response was just as good as my initial purchase. I would highly recommend this dealership for any vehicle purchase.

On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430

On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness

Sales n service are EXCEPTIONAL!! OUTSTANDING! - Kaym2222

The owners are wonderful people! They are always friendly,kind, and very trustworthy! I have total trust in them!! Their sales people are the same way. Michael and Amy Cutshaw make you feel at home when you come there! The service department is just as great!!! Dale and Jessie run that service department with superior skills! They know their job and can get you an answer quickly!

Always honest friendly and very helpful! - Granny

Always honest friendly and very helpful! Great service department. Very clean environment. People willing to help get you in a good automobile. Awesome place to buy a car!!

Great sales person was the best we ever dealt with... - losinstallers

Great sales person was the best we ever dealt with friendly, courteous and just nice lady....hope to deal with her again in the future! Thank you Nora!

I purchased a Stingray from Lake Country after having a - TL

I purchased a Stingray from Lake Country after having a really bad shopping experience at other dealerships. The salesperson I worked with, Ethan, was friendly, helpful, and informative. I felt like the people I dealt with at the dealership were honest and forthright with me and I felt good about the price I was paying for the car. They didn't try to talk me into or hardsell me on a lot of expensive, unneeded extras to pad their profits either. I was treated fairly from beginning to end and was given great customer service. I got a lot of really good advice on how to get the most out of and protect my new car and they got my plates in and on the way to me before the car was even out of the 500 mile break-in period (and I drove it 400 miles from the dealership home!)! Even though it's a drive from where I live, I'd definitely do business with them again and would recommend them to any Chevy buyer who wanted an honest and fair car buying experience.

Excellent - Miller,1966

Had a very pleasant visit with dealership. No pressure to purchase. Very friendly, courteous, knowledgeable. The visit with sales associate was very good, he explained everything I asked about. Helped me get set up for on star, and wi-fi, and other programs in the vehicle.

Inquired about a vehicle I had been watching for 3-4 - CS15875

Inquired about a vehicle I had been watching for 3-4 weeks. Salesperson texted me (didn’t call) and started playing games immediately. After weeks of not selling, this car was all of the sudden a hot item and they had multiple people wanting to buy it on a Monday morning. Within 4 hours of talking with the salesperson 2 deals fell through and they had multiple other inquires. I told him it would be the next day before I could come out to see it. I won’t share the rest but the entire experience was like being at the dealership and him trying to push me into buying this vehicle. Complete gamesmanship from a desperate salesperson so I decided to shop elsewhere. Maybe I just got the wrong person or he was having a bad day. Consumers don’t need gimmicks and games. I already knew what I wanted, just needed someone to help me with the buying process.

I took my 2020 And Acadi to the shop for a bumping noise - brandonshelia

I took my 2020 And Acadi to the shop for a bumping noise they put a staberlizer and said that was the problem still having the same issue took it back the service lady said all Acadi make that noise still having the same issue

My wife and I called about a new Wagoneer today and was... - saldivar.jeff

My wife and I called about a new Wagoneer today and was told it would be sold at MSRP. We asked what it would take to hold it for us to drive from Andrews to Monahans to which we were told $1k. We gave the deposit, drove over there, and then their GM Johnathan Jimenez said if I wanted it we had to pay over $4k above MSRP because they had that offered. Sadly enough, I gave the deposit to buy it and get there but he claimed it was to hold it only not to hold the price. What he doesn’t know is that he told the salesman it was at list price and I heard him say it. His explanation was “it’s business.” They took the deposit via phone and when I asked to return it they said the card had to be present. Finally after some persistence, the money was returned. He’s a real piece of work and I wouldn’t recommend him or the dealer for anything.

I took my car to the Denver City location because it is - Tina Dueck

I took my car to the Denver City location because it is nearest to my location. My car was only 16 days old when it began to have issues with the emissions system. I hired my son's friend to hook up the car to his code reader and it notified him that the emissions system had a hose loose. He could not find the hose and disconnceted and reconnceted them all, making sure that they were all tightened. However, the check engine light continued to turn on and off randomly. Then I began to hear a flapping noise when I drove that would change frequency when I changed speeds. I investigated but found nothing. So again I called my son's friend and he found the wire to the speed sensor loose and dangling, hitting the inside of my tire. He said the wire was partially stripped and patched it with electrical tape and reconnected it to the body of the car. He recommended that I take the car in to the dealership since it had only 3,000 miles on it and I bought it brand new. However, I am a teacher and didn't have time to take it in until 6 weeks later. I scheduled with Mustang Country because it is the closet dealership to my location. I received a call a few hours after I dropped it off. I was told that I needed to pay for the new sensor my car needed because I had hit something. Well, I had not and it was obvious from looking at my new car. I was told that a piece of tumbleweed had been removed from the area of the sensor. I was shocked that this was not covered by my bumper-to-bumper warrenty. I told them to order the sensor anyway and called the dealer in Grapevine, from where I purchased my car to see if they could intervene on my behalf to get the warrenty to cover the $278 to replace the sensor. When I went to pick up my car, I looked at what had been replaced since I was told that the car was ready to pick up. Turns out the car needed 2 sensors, 1 that was covered by warrenty and had not been ordered due to unavailabilty (what??) and the other $14 sensor that apparently cost $264 to install. The service center said they would call me when the other sensor was in and it's now been a week and I don't know that I'll ever get a call. I did talk to the service center in person and talk to them about warrenty covering normal wear and tear on the car, and they reached out to someone and decided that they would file the warrenty "a different way" to see if it would be covered. Overall, I am not impressed. I was hoping since Mustang Country was a small "hometown" dealership, the service would be top-notch. However, no one seemed to be clear on much. The technician, the service department, and the cashier are not on the same page, so I had to repeat my story and question the warrenty process several times. The only person who actually got anything done was an older lady who saw my frustration and stepped in to listen to my story (yet again).

I was told that I was approved by the sales rep. - ILM1976

I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.

We had a great experience with all the people at Pollard.... - rsccomputer2

We had a great experience with all the people at Pollard. They were very good natured and very knowledgeable about the truck we were buying!!

Service Dept. - rsasm01

Service Dept. is terrible! They never called me know what they found when I took it in for issues with my 4WD.I went by and they said they could not call me as their phones were down.. mind you as I arrived they were standing outside talking on cell phones! I went by 3 times to find out what was going on with my vehicle and no one from service was there to help or could get on the phone and the sales guy- manager on duty- was rude! Their story was they could not follow up with me on a call due to phones being down at their location-When I said, "You all have cell phones!" he threw the paper with my information at me and said, " I can't help you- have a nice day"... Then- on top of all of that, They let my friend pick up the vehicle without even calling me to confirm he had permission to do so!!! REALLY????!!!! Terrible service! I bought the car from them... 2 months later I bought my son a new car- and I DID NOT buy it there!

Salesperson not organized, prepared, or completely... - savetime

Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.