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Sewell BMW of Grapevine are Crooks! Beware! - SewellVictim
DO NOT BUY OR SERVICE HERE. They are the worst kind of customer service, wolves in sheeps clothing! I’ve had nothing but problems and negative equity dealing with Ethan Groce in Sales, Scott Lord in service and GM Klint. They make you believe they are going to take care of you but you will get screwed over without even knowing it until it’s too late.
Here’s what all I’ve had to deal with in the last six months:
-SOLD ME A CERTIFIED LEMON and made me eat $9000 to get out of the car and into another vehicle.
-The “Certified” vehicle was sold to me with a faulty heating core even though it was inspected.
-Purchased right before Christmas so service was overloaded with no loaners. My kids had to use blankets to keep warm for 2 weeks until service was available to take my car in.
-Service techs treated me as if I’m ignorant and don’t know how to turn on my heater!
-When they FINALLY pulled the dash off, they agreed the heating core was bad when they sold it to me.
-They would not take back the car even though they sold me a lemon. Best they could do was buy back the car at a much lower value bc now there’s another owner listed on the vehicle report even though I only had the car for the 2 weeks it took for them to get the car into service.
-When they bought back/traded in the car, I was $9000 in negative equity!
-The second car they sold me as “Certified” they installed an m sport grill per my request. When I got my car, the grill they installed was NOT the grill I asked for. The grill was supposed to be the OEM badged grill. What I got was an aftermarket purple grill which they will not correct bc it is an aftermarket product that they installed!
-6 months into my second “Certified” car, the drivetrain malfunction sensor came on and put my car in limp mode. They had to replace the fuel pump, 3 fuel injectors and the oil pan housing.
-When I got my car a week later, I lost 100 horsepower and the sensor came on again twice!
-Every time I pick up my car there are new scratches from the buffer they use to clean my car. I’ve brought it to their attention and just like the grill they deny wrongdoing and won’t fix it.
-I’ve spoken to the GM multiple times and nothing has changed except now they treat me like a nuisance.
DONT WASTE YOUR TIME OR MONEY! Sewell dealerships are crooks!
First and foremost, I purchased a new 2006 Saab 9-3T from... - jcc2823
First and foremost, I purchased a new 2006 Saab 9-3T from this dealer in April '06. The car is terrible- I guess GM's got ahold of it and turned it into a piece of sh**. Secondly, Performance Saab of Houston is the absolute worst dealership I have ever delt with. They were fine up until I signed the lease papers (go figure...), but the service department is abismal. I have had problems with the car from the moment i bought it... from loud rattles they told me to get over....to the doors locking and car alarm going off randomly while driving which they said they could find nothing wrong....to the manual transmission slipping out of 5th gear randomly which they told me I must not know how to drive the car.... to the stability control system failing. Don't buy the car, but more important DON"T BUY ANY CAR FROM THIS DEALER. They are ignorant, rude, and don't do things right the first time. They treat you like you are a burden to them.
My husband had the majority of interaction with Mr.... - hnfirth
My husband had the majority of interaction with Mr. Cohen. I came in when it was time to buy and work out the details. My experience with Mr. Cohen was a good one. He was professional, friendly, and thorough. He arranged for my new tires the following day and called to follow up with me to make sure everything had been taken care of as he said it would be.
Patrick is the service representative handling my car today. He has also been very friendly, professional and thorough in handling the service of my car.
I am comfortable at home with a loaner vehicle at my disposal until I receive a call from Patrick letting me know my vehicle is ready.