3,961 Texas CODA Service Centers

Great customer service! - AMon07

Chris helped me when i came in today. He was very kind and very professional, answered all of my questions and explained everything very well!

Whatever you do, if you are a Nissan owner, do not ever, - melissamansfield25

Whatever you do, if you are a Nissan owner, do not ever, EVER take your car to South Houston Nissan. Too many issues to even list right now, but the first and foremost issue is being without a car for almost three days when my Nissan extended warranty I purchased covers a loaner vehicle or rental while my car is in the shop for extended warranty covered repairs. Then there’s the discrepancy in the inspection reports for my car was in the shop last month where they tried to pressure me immensely to get this brake job done because they said my brake pads were so bad that it was about to mess up my rotors, yet this service tech rated my brake pads and my rotors in good condition. So, my brake pads magically grew in size and my rotors are fine without anybody touching them? It makes it very hard for me to trust what any of their service department says. Also, telling me that it is impossible for the extended warranty covered part that went bad to ruin my battery, which is not covered, which I then proved to them is literally what will happen. Not to mention the other contradictions and the fact that when they called to tell me my car was ready, the guy quoted me $80 more than what was on the invoice I guess he forgot was attached to an e-mail he had sent me. Numerous calls and messages to the GM have gone unreturned, but they obviously don’t know how persistent I can be. I will never return to this dealership and will make sure to warn anybody else about them!

Quick easy oil change. - Takeofffishing

Quick easy oil change. Done in 35 minutes. In and out with free coffee and water.

This place is awesome. They always take care of my... - Svengali

This place is awesome. They always take care of my vehicle. Especially the mechanic Clay

Great service department. - servicebdc0

Great service department. They greeted me right way and explained everything in detail to me. Josh and Bianca were very approachable and didn't hesitate to answer any questions I had.

Service department is excellent every time. - suzy

Service department is excellent every time. They keep you informed and always on time. I have bought 3 vehicles from them and always had great service

My family has been repeat customers at Southwest - adthree

My family has been repeat customers at Southwest Infiniti for the past 10 years + but it's safe to say that will no longer be the case after the experience I had last week with the service department. Last Monday, I brought my 2015 Q50 in for a 4 wheel alignment service. While completing the service, they found that one of my control arm was in need of repair and due to this they could not complete the service. Yet, I was still charged full price even though they did not fully complete the service and when asked if I could bring the car back the next week after getting the control arm fixed, I was told that I would be charged again even though I never received the service that I paid for in the first place. This experience has been very frustrating and I have expressed my concern to the dealership but they have not been willing to resolve my concern. My only desire is to have a full alignment completed on my vehicle since that is the service I paid for; not a partial completion. As it stands today, the management of this facility agrees with collecting funds without providing the service. Therefore, if you were considering bringing your vehicle to this location for your needed repairs, you may want to reconsider. I would truly hate for you to have a similar experience since they are satisfied with charging full prices for doing half the work. It just appears that collecting the $400+ fee was more important to them than doing the right thing.