3,961 Texas Dodge/1000 Service Centers

Service personnel were always helpful. - japenuelaz

Service personnel were always helpful. The replies to inquiries were prompt and informative and provided service work progress. Informed throughout the service progress with updates. Will continue to have my beloved KIA Soul at this dealership.

My experience with Kia of New Braunfels has been an - KiaHostage

My experience with Kia of New Braunfels has been an absolute nightmare, and I genuinely feel trapped in this situation. I own a Kia Telluride that has spent more time in their shop than in my driveway. Each visit has been a maddening cycle of poor communication and exorbitant costs, with no real solutions in sight. It’s infuriating to spend so much money while my car remains unfixed, and I receive no clear explanations for the ongoing issues. For eight long months, my vehicle has been in limbo, waiting for an engine replacement. We’ve looked into lemon law options and even contacted Kia about a buyback program because we are utterly exhausted by this ordeal. The moment we mentioned these options, they miraculously found an engine from California, promising it would be ready by November 1st. Now, as December approaches, I’m still without my car. To make matters worse, I learned that the California engine was recalled, and now they’re building a new one from scratch in Tennessee. I’m back on a waiting list, feeling helpless and frustrated. I’ve gone from being a proud Kia owner to feeling like a hostage of this company. I’m stuck with a hefty car payment and no vehicle to show for it. They may entice customers with great sales, but their service is a complete disaster. There’s a total lack of accountability or concern for their clients, and it feels like they’re just sitting back, collecting money while leaving customers in the lurch. If you’re considering doing business with Kia of New Braunfels, be warned. You may find yourself ensnared in a web of frustration and disappointment, just like I have. It’s a suffocating experience, and I wouldn’t wish it on anyone. Proceed with caution if you choose to go this route—you could end up feeling just as trapped as I do.

Oil leak - ScottR

We took in a Mercedes Sprinter Van with around 7k to have the oil and filter changed. An after market oil filter was installed by the certified technicians that lead to an oil leak duty not having the oil ring on the filter. This leak caused both belts to come off around 15k and wrap around the fan so two new belts had to be bought and installed. James the service manager and Jeff the general manager told me the cost to repair was our problem. This was a $650.00 repair that we had to pay Mercedes. When you take a your vehicle to a certified service center you would think the vehicle would at least meet the standards the manufacturer sets forth when it comes to repairing or servicing the vehicle but in the case it clearly did not happen. Sorry I would not recommend this Chrysler/Dodge/Jeep dealership repair center to anyone. They do not stand behind their work.

Absolutely horrible when it comes to service these people... - mz160.1

Absolutely horrible when it comes to service these people are Crooks and the service manager is a joke she acts like she has no clue what she is doing she is very rude my vehicle spend so much time and their shop Chrysler themselves sent me a check 4 a month payment then when it was all said and done my truck still is not fixed right and they lost the center caps to both of my front wheels and they do not want to replace them

The service department ALWAYS takes care of my vehicles - nathanofarrell

The service department ALWAYS takes care of my vehicles and goes above and beyond! I have some push pins and screws missing from my skid plate and Rob took the time to replace them after my oil change!

Brought my bike in for a taillight repair in November... - fredroberts

Brought my bike in for a taillight repair in November before putting it down for the winter. I took it back out about a month ago and now its in need for the exact same $300 repair. The service manager says they have liability for this because too much time went by when they can plainly see how much mileage was put on the bike over that time. Basically didn't fix my bike correctly the first time and are now going to steal another $300. This is how a customer that has spent thousands of dollars in their service drive is treated after years of loyalty. I will never do any kind of business with this store again.

Way too long for a simple inspection sticker - Gotolongview

After arriving I knew I should of gone to Longview instead of a place that has gilmeritis.....over an hour plus wait for an inspection sticker......ridiculous.