3,962 Texas Honda/1000 Service Centers

NEVER AGAIN! - traceydooqatar

NEVER AGAIN! I called to get 2 tires replaced on my wife's car. Talked to Kyle in service dept at Jerry's Autogroup, Hudson Oaks. We (Kyle and I) decided what tires to put on and price, wife makes appointment. Dealership is 12 min away, she leaves between 8 or 8:15 for 8:30am appointment. 9:59 wife send texts me a text, "dealership wants to talk to me about tires". I called wife she says they want to put different tires on for more money. It's now 10am and now they are talking about tires, that we're already decided on. The day before I had 4 tires puton my truck at Walmart in less than an hour. I told her to tell them to pack sand. We will go somewhere else. They wasted both of our time and now they want different tires, my wife decided differently. You mistreated, abused my wife. You put her in a place I intended for her to avoid. Finally at 11:09 she returns. 3 hours total time, 2 hrs and 39 min to put on 2 tires. We have both our vehicles serviced there. I will never give them a dime. Our time is valuable as is yours, wife ($150 hr) mine ($80). I suggest you let everybody know that Jerry's does not value your time, plays games and wants your money. You now have one less customer, WOW! Good on you for exposing yourself, Thank You! 2024 Traiblazer RS 2020 Silverado 1500 Signed a pissed Off consumer, never to return.

Fast, friendly, efficient service as always! It is worth... - Mimi

Fast, friendly, efficient service as always! It is worth the drive from Benbrook to make sure that my Genesis is well taken care of. Thanks!

Jim Bass Collision Ctr. - Meadster1

DO NOT have your vehicle repaired here unless you don't need your vehicle back anytime soon. My vehicle was put into their shop on the 11/2/18, Today is 11/28/18 and they have just started to work on my vehicle. I don't know anything about the dealership, but the collision Ctr is slow as molasses, very frustrating.

Excellent service, very knowledgeable. Would highly... - Pamgriffis66

Excellent service, very knowledgeable. Would highly recommend. Will definitely be back for the best service.

Had 1 bad visit. - minytie

Had 1 bad visit. But, they have went above and beyond to make things right. I am very pleased with the end results and will definitely use them in the future, if need be. Thank you!

Unbelievable, for a Acura recall job, that the service - Pete in Tx

Unbelievable, for a Acura recall job, that the service representative denied a 'Complimentary' shuttle ride home because it was 15.1 miles away, Had it been 15 miles, they would have said yes! Representative mentioned, these rides are for customers who service vehicles regularly., I was told to have vehicle picked up as soon as work was done. They wouldn't hold the car over the weekend. Subsequently, I let the manager know, who suggested otherwise. Poor experience overall.

Of all the BMW dealers in the Metroplex, this is the only... - dlm17

Of all the BMW dealers in the Metroplex, this is the only one that´s reasonably close to me. Everytime I go there, either to buy parts or supplies, or for service, they make me feel like they are doing me a favor, mostly after ignoring me for a while. My worst experience was yesterday, when I went to buy coolant for my Z4 (with the cold weather, the coolant light turned on). Me and another guy that was there to buy coolant also were waiting in front of the service counter for about five minutes, until he asked someone if they were open - the guy behind the counter was talking to another guy and I can only assume he was mad we interrupted his conversation, since he was rude to us. The service managers are also unreliable and never call back, and I´ve picked up my car after service without some basic things done such as resetting the service interval indicators. I also have a Lexus and the dealers are always exemplary. It upsets me that BMW, which should be a luxury brand and treat its clients as such, allows BMW of Dallas to have worse service than a Kia dealership. A friend told me that since Bankston bought John Roberts BMW and turned it into BMW of Dallas, they also have less than 40% of their mechanics BMW certified, though BMW demands its dealers have at least 60% of their mechanics certified by BMW. From now on, I will go to Moritz - I've heard much better things from them.