349 Texas Ram Service Centers

Don’t go! Took my minivan in for a/c.front and rear... - Disappointed

Don’t go! Took my minivan in for a/c.front and rear blower issues. After 2 days said both motors needs replacement without even accessing front motor. ($1,100 estimate) Both were blowing, rear was intermittent. After waiting 3 days for parts, I canceled and took my van elsewhere.

Completely incompetent service department and management. - Cassidy Strickland Brown

Completely incompetent service department and management. I drove my truck in for service and was told that the problem was too complicated and that their mechanic and service department were uncomfortable to even diagnose the vehicle. I was told that i would need to have my vehicle towed in-order to pick it up , after i had driven it there. They said they had to push it into the service bay. I told them i drove it in xxx ? I had them bring me a jump box and i started it and drove if off the lot. THEY WERE TOO STUPID TO CHECK THE BATTERY , BOOST START IT , AND COMPLETE A DIAGNOSTIC. AND THE BRANCH MANAGER IS TOO INCOMPETENT TO MANAGE THE MECHANICS AND SERVICE DEPARTMENT AND STILL SAYS THAT A COMPLETELY STOCK TRUCK THAT I PURCHASED FACTORY RE-CERTIFIED IS TOO COMPLICATED AND THAT ITS SOMEHOW OK THAT THEIR MANUFACTURE CERTIFIED SERVICE DEPARTMENT IS TOO “uncomfortable” TO JUMP THE BATTERY ON A COMPLETELY STOCK VEHICLE AND DIAGNOSE A DIFFERENT ISSUE , after i drove it onto the lot. AND THEY CHARGED ME $730 to do absolutely nothing INCOMPETENCE , THEFT BY DECEPTION , FALSE ADVERTISEMENT OF HAVING MANUFACTURE CERTIFIED SERVICE , NEGLIGENCE , AND ABSOLUTE ZERO ACCOUNTABILITY. Things were stolen out of my truck including tools - and that makes zero sense BECAUSE THEY DONT KNOW HOW TO USE TOOLS TO DO SO LITTLE AS JUMP A BATTERY. The manager and the service department are thieves and liars . IF YOU ARE CAPABLE OF JUMPSTARTING A VEHICLE YOU ARE MORE QUALIFIED TO WORK ON VEHICLES THAN THIS DEALER IS , WHAT A FRICKIN JOKE . xxx

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

They went above and beyond to make sure my Jeep was fixed. - CPROKSCH11

Check engine light was determined to keep coming back on one repair after another. They finally was able to track down the problem and fix it . They were very courteous and professional about it even though it was a frustrating situation.

Thanks Ryan Downs for beening good with me buying my 2020 - jeff.mcm

Thanks Ryan Downs for beening good with me buying my 2020 ram 2500 truck and taking care of all my needs. Will come back to see you when I'm in need for a vehicle. Thanks Jeff mcmillen

I had transmission problems and had to have my Avenger - michaelneuman8

I had transmission problems and had to have my Avenger towed into the dealership Christmas week. I received a phone call from James the service manager that Monday. Since I am a senior citizen (76 years) and this is my only vehicle and my wife is disabled and has doctors visits...he would try his best to get the car ready as soon as possible. He overnighted the part from Dallas. He called me the next day to come get the car. He is a real asset to your company and deserves any commendation.

Adrianna was very helpful she took care of me she was - Stormy

Adrianna was very helpful she took care of me she was quick new I needed my truck and got it fixed quick

Parts department Manny went above and beyond to get us - bcarb0050

Parts department Manny went above and beyond to get us the correct part and accessories. Helped us tremendously! He is very knowledgeable, courteous and professional! Thanks Manny!!

Great customer service. - Rose

Great customer service. Matt was so helpful. Will definitely go back. This is my second vehicle buying from Don Davis.

After reading so many reviews about Hacknet Credit - cousinsdave74

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We are from south Texas and we were in Mount Pleasant - Carlos L Garcia

We are from south Texas and we were in Mount Pleasant visiting my son . As we were getting ready to head south our air conditioning on our 2023 expedition started to act up and only blow hot air . 3:00 pm on a Friday and 500 miles from home and heater on full blast would have been an unbearable drive. We rolled in to dealership and I must say I have never been treated better. They took it in and worked their magic and an hour later we had cold ac and vehicle was fixed . I know its under warranty and however we bought our vehicle in south texas . They could of easily said we are busy come back Monday however they went above and beyond. I offered to pay or sign whatever and they said its all been taken care of. This dealership was a blessing and will see us again when we are in need . THANK YOU ELLIOTT AUTO GROUP SERVICE DEPARTMENT

I absolutely love this dealership/service department. - Lisa Kutta

I absolutely love this dealership/service department. I have bought from this dealership and continue to use their service department. Gavin and Sarah are wonderful at their job and dealing with their customers.

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!