3,967 Texas SRT Service Centers

Worst Experience I have EVER had! Major Maintenance Issues - Dreamfaithtrust22

I have had the worst experience with the Dealership. There customer service is horrible, their cars are all a maintenance nightmare and the biggest RIP OFF. Do yourself a favor, Don't even Bother!!! I have dealt with my paperwork was done incorrectly twice, my car has been in there maintenance shop (that is supposedly under warranty) 7 times with in 2 months. They have had my car more days then I have. Also, every time you get your car back from the maintenance department, your car is dirty and trashed and will no gas in it and there will be a bunch of miles added to your car. An average of 600 miles up too 1300 miles will be added to your car!!!!! The maintenance manager will claim that they had to TEST DRIVE your car!!!! Oh and they will loose your payments, your proof of insurance, copies of your ID and much, much more!!!! This has been the biggest headache!!! Worst Experience!!!

Best Customer Service - Josie R.

Richard Karr is the only place I will go for any repairs for my Buick. The entire Sales and Service team is very friendly and professional. My tire and battery were replaced under warranty without any hassles, they take care of everything so that you don’t have to worry about anything.

Service Dept. - rsasm01

Service Dept. is terrible! They never called me know what they found when I took it in for issues with my 4WD.I went by and they said they could not call me as their phones were down.. mind you as I arrived they were standing outside talking on cell phones! I went by 3 times to find out what was going on with my vehicle and no one from service was there to help or could get on the phone and the sales guy- manager on duty- was rude! Their story was they could not follow up with me on a call due to phones being down at their location-When I said, "You all have cell phones!" he threw the paper with my information at me and said, " I can't help you- have a nice day"... Then- on top of all of that, They let my friend pick up the vehicle without even calling me to confirm he had permission to do so!!! REALLY????!!!! Terrible service! I bought the car from them... 2 months later I bought my son a new car- and I DID NOT buy it there!

I recently needed an unforeseen engine replacement in my - taimc

I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%

On separate occasions, the service department... - BigTex

On separate occasions, the service department misrepresented the services they provided. On the first service, the technician marked that he had completed a multi-point inspection. On a follow up visit to correct a different problem, it was discovered that anyone of this had actually been done. My tires also had the wrong pressure put in. Today after having service done, I was overcharged and had to really contest that I was correct. My money was refunded after much discussion.