3,967 Texas SRT Service Centers

Signing a contract is not the end of great customer service! - Sharree Lyons

Customer service before signing the contract was great (A+), but as soon as I signed that contract customer service went out the window (even with the so called General Manager). I requested a copy of the contract I signed and was told that only after I submit proof of residency is when I can receive it. (If you sign something, don't you deserve your copy?) All paperwork should have been handled before anything was signed and before I left with the vehicle, but that was not the case. I received rude and unprofessional dialect from top management due to me stating how unsatisfied I was with customer service. The car is great so its not a complete loss on the brand. Never again! I have all the emails and phone calls recorded as proof that I'm justified in my disappointment.

I got my Bronco in 12/2024 from Amir and he told me I - Jessvarg11

I got my Bronco in 12/2024 from Amir and he told me I would get free oil changes for 1 year when we negotiated the price. Of course I went today to get oil change and surprise I had to pay. He claims now he never negotiated with me. He just wants to sell and will promise anything and at the end of the day it was a lie. He lied just to sell a car

So easy to deal with. I dropped my truck off for an oil... - Joshuad74

So easy to deal with. I dropped my truck off for an oil change and picked it up later. No trouble and hassle at all

Charles is one the most helpful salesman I’ve ever had... - Ramos_debbie15

Charles is one the most helpful salesman I’ve ever had the pleasure of working with. I’ve purchased 6 vehicles from him and will continue to refer family and friends!

edit- Removed names and references to people who were not - scottleitch

edit- Removed names and references to people who were not involved. I got confused about who I was talking to, I was told it would be one guy, but they sent another, and I completely missed that. The issue has been resolved for now at least, and I selected service as 'reason for visit' as sales did good job Sames Ford in Bastrop is run by awful people. Just last Saturday my 73 y/o wife paid $37000 cash for a new Bronco (likely the last car she'll ever buy), and it is already in for a problem! The service writer has already lied to us about the repair. As soon as the check cleared, suddenly they aren't friendly anymore. I am so tired of being taken advantage of. Grrrr. more details Until the check clears, they are the nicest people you ever meet. I did not even want to go there due to AWFUL experiences with their service department in the past, but my wife really wanted this car, so I reluctantly agreed to give them another chance. That was a big mistake. Strike 1, they pulled the old bait and switch on us, the car we saw on the website "just got sold" Bull Cookies! Strike 2, the car had to be returned for a problem the 2nd day we had it Strike 3, they want to argue with me about the safety issues with the auto stop start feature, and the they basically called a 73 y/o woman a liar. Out 1 Strike 4, someone in service lied to our salesman who told my wife the parts were on order. Today, 3 days later, it’s still yet to even be diagnosed. Strike 5, the lady who arranges the rental cars was very rude to my wife on the phone. She was so nice when I accompanied my wife up there today. Avoid this place like the plague. I’m stuck with them now, as I stated the check cleared already.

The service department was very helpful, courteous, and - Balde

The service department was very helpful, courteous, and extremely nice. Mariana and the rest if the staff made sure to get my vehicle in and out as quickly as possible.