3,949 Texas SRT Service Centers

I was told Chrysler would refund my rental. - andybsmith

I was told Chrysler would refund my rental. That is not true. They might for a recall and only $30 a day. I waited more than a year for a loaner which I still did not get even having bought the extended warranty service. I checked in from time to time to see where I was on the list. I have a Pacifica that has significant issues. Some of which need body work for rusted welds in the doors after only 300 miles and those are the ones I can see. I was put on a list for a loaner. I am a disabled vet and need a car. I waited for a year and so to keep from losing the warranty coverage, I had to rent a car for a week. The dealership had more than ample time headsup as I scheduled online. Also I was on the waiting list and they new why. When I went to check on my van after the dealer having it for a week, it was only then leaving for the body shop that evening. It had sat for a week, minus an hour to change the oil and rotate the tires. So I took it home. As I ran out of time with the rental. Only the oil and tires were addressed and none of the other things on the repair list. They wanted me to bring it back and said I could get a loaner this time. After the aforementioned and the shear amount of grease smeared all over the inside of my vehicle, I decline. I will take it to another city for service, or better yet trade it for another brand entirely. If you just need oil, don't care about the cleanliness of the inside of your car, have days to sit around and are independently wealthy this dealership might just be for you. However, for me and mine...NEVER AGAIN.

Amazing service department. - amd22

Amazing service department. Very friendly and professional. I will not bring my vehicle anywhere else!