3,967 Texas SRT Service Centers

Horrible service department. - Sfvalb

Horrible service department. If you buy a Mercedes, don’t expect to get it serviced at Elpaso Mercedes dealership….waiting time is over a month.

Service on ML350 - jwh

Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was complete the following day they returned her car washed and vaccumed. They did a great job!

Complaint Summary Against Mercedes Dealership and State - marcdoane0116

Complaint Summary Against Mercedes Dealership and State Farm I am filing this complaint regarding the improper handling of my car repairs and claim denial after my Mercedes vehicle was damaged while in possession of a certified dealership. When I brought my vehicle to the dealership for repairs, the intake was functional and showed no prior issues, aside from unrelated ISM damage under the car. After the dealership conducted repairs, I received a call from the technician manager informing me that the intake manifold had been severely damaged upon starting the vehicle. The damage resulted in disintegration. I have video evidence of the mechanic inspecting the manifold and expressing that they had never seen such an issue before. The video shows two bolts lodged deep in the air intake manifold—approximately six inches into a hard-molded engine intake cover designed to withstand high temperatures. I am not a mechanic, but it is evident that bolts do not sink into such materials naturally or by wear and tear. The narrative from the dealership staff has been inconsistent and raises suspicion. Initially, the mechanic and shop manager stated they had never encountered this issue before. However, later they claimed to have seen this issue in numerous vehicles, alleging defects. Despite this, they contradicted themselves by confirming that my vehicle did not exhibit such a defect. The inconsistency in their statements and lack of accountability suggest negligence on their part, potentially a deliberate action to manipulate the situation and absolve themselves of responsibility. When I attempted to file a claim with State Farm, my insurance provider, I was met with a denial based on “wear and tear.” This determination is unfounded as my car was functional before leaving my driveway and entering dealership possession. Furthermore, the sudden explosion and damage to the intake manifold indicate external interference, possibly caused by someone at the dealership. If neither I nor the dealership caused this damage intentionally, it would logically fall under vandalism, as outlined in my policy coverage. I have service records from the previous and only owner, confirming that the motor was in good condition. State Farm's refusal to acknowledge the video evidence and refile the claim as vandalism implies a questionable partnership with the dealership to facilitate claim denials. This has left me without a functioning vehicle for weeks and subjected to undue stress and financial strain.

Ms Priscilla has helped me for past several years and - Dr. K

Ms Priscilla has helped me for past several years and always been very gracious and prompt. She has an outstanding demeanor and often times went out of her way to get my vehicle serviced and return it on time. I highly recommend her. Every time I called for service or repair needs, she not was prompt but also anticipated that I needed a ride back to work and had it ready. Much appreciate her attention to detail.