2,769 Texas Used Car Service Centers

Service Department - Sandy Grissom

Premier Kia of Lufkin has a Service Dept. second to none. Over our many years, we have dealt with many service depts. and most treat their customers with superior attitudes or lack of respect. The many times we have had the service of our Kia Optima at Premier, we have felt only welcome. We are greeted like valued old friends and as if they are truly happy to see us. Vinny Velasquez comes out as soon as we drive up, and always with a smile on his face. He is exceptional in getting our info and recommending what our car is needing at the time. We value his input. Without question we would recommend Premier Kia of Lufkin, and we thank them for the experience.

They kept my car for four days before looking into the - ppope37229

They kept my car for four days before looking into the issues and the ending charging more then I was quoted.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Beyond Poor Customer Service - nathanrossw

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!