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Too slow and not thorough in following through. - Car1
The Service Cntr was extremely slow in getting diagnosis completed and work done. Service Cntr seems to be disorganized and the communication and follow through within the Cntr was poor. Had to wait at pick up after being told the car was done and ready so they could sort out the work that was actually done versus their parts/billing records and do rework on car. I expected much more from a premium brand service center.
Also, very hard to get someone to answer the phone at the service center - extremely difficult to reach them.