Exceptional dealer experience - Steve Crockett
The people I met at the dealer were extremely knowledgeable. Within a few minutes they explained to me a lot of the features of the vehicle I ended up purchasing. I had not planned on buying the vehicle on my first visit, but I was sufficiently impressed that I took the vehicle home to my house brought my wife back and we decided to buy it.
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Excellent Dealership!!! Superb Sales!!! - Kimmy
Megan is outstanding with customer service! She really went out of her way to find me the perfect car! I will definitely be back again!??
Great People - patsybeac
I had purchased a 2017 Hyundai Elantra Limited a year ago. On the 16th of November a pickup truck rear ended me, totaling my car. When the insurance company wrote their estimate of the value of my car I took it to the sales manager at Findlay Hyundai, Dave "Mac". He said that they were not comparing Apples with Apples and were shorting me at least $1,000.00. Dave helped me to show why and what for they should be comparing my car with a Certified car. He help them understand what it means to Hyundai to Certify a car. We do not know the results yet because all the information was just emailed to them today. I knew what kind of car I wanted and they only had 2 on the lot. So I purchased the Electric Blue one. It is a 2017 Hyundai Elantra Limited with lots of Bells and Whistles!!! I got it for nearly the same price I paid for my other car... It is not RED but I love my car. They bent over backwards to make it possible for me to go up north to have Thanksgiving with my family. The insurance co took my rental car from me the day before Thanksgiving!!! I never want to deal with Allstate again!
Service dept: They almost got me stranded!! - Sheree K
DO NOT take your vehicle to Ken Garff Hyundai downtown! I am Female. I took my 2005 Hyundai to them for a recall (new straps for gas tank) and decided to also have them do my emissions test and registration as it is due this month. Less than 1 hour after leaving their facility in my car, my check engine light came on. Shortly thereafter the engine totally quit on me. Fortunately I was where I needed to be and coasted into a parking space.
When I came out the car started up just fine, but I decided to head home and switch vehicles because the check engine light was still on. I made it from SLC to Bountiful MACU. As I was leaving the drive up, the engine quit again, forcing me to coast down a tiny hill into a parking space again! I waited a few minutes and the car started up again just fine. I quickly drove home and parked it.
I then called the service guy, Jake Bussio, and asked him "What did you do to my car?" They had told me on this big sheet of paper that I needed to change my timing belt ($550) and that my Left front axle seal is leaking ($220). He said that they would give me a free tow back to their facility on Tuesday and check it out; and would call me before any repairs were done.
After talking with my husband, we decided to take my car to Auto Zone in Bountiful on Memorial Day 2018. (THEY are awesome! 1st, they are open on a holiday; 2nd, they read codes for FREE!) The code showed "Massive Air Flow Failure". The guy popped open my hood, and as I was standing there I noticed as he was pointing out what could cause that code that the ENTIRE AIR FLOW TOP WAS CROOKED AND UNLATCHED!
The Auto Zone guy re-latched it for me, and told me the code should reset and I was good to go.
My car was running Just Fine before I took it into these Garff guys. I will NEVER TAKE MY CAR TO KEN GARFF DOWNTOWN AGAIN!! They caused me undue stress, I could have been stranded on the highway, and they tried to rip me off on repairs!! BEWARE!!
Horrible service department - shaggydoo541
Spring 2017 Review: I was nervous when this dealership went from Riverton to Ken Garff as I have had good experiences with Riverton but have not had any with Garff for many years. The service here is horrible. I was charged for an A/C recharge before being told that is truly what I needed. When I asked why a new car needs an A/C recharge. I was told it wasn't likely without something else being wrong, and I was offered a refund by the service manager. This offer was immediately redacted (literally within a few sentences) by the same service manager who originally offered me a full refund. They ended up only giving me a small (10%) credit towards the A/C recharge. I was told that warranty work and a full refund could be covered if I just came in again for another checkup to find the "real" problem. Why this dealership is unable to accurately diagnose an A/C system in one visit is beyond me.
Additionally, I was also told they couldn't give me anything in writing guaranteeing what they were verbally telling me. Absolutely deplorable service. I will NEVER buy a car from, or recommend, Ken Garff. I had a terrible experience 10 years ago on a previous car purchase and subsequent botched service attempts (on a brand new car), and the shady practices obviously remain the same today.
Spring 2018 UPDATE:
I brought my car in for the checkup to find the "real" problem a few months after my above experience (I had one last pre-paid oil change at Garff and didn't want to waste it). I specifically asked for another A/C check, and I was told there is nothing wrong with my A/C and the recharge did the trick. Fast forward six months to the first time I use A/C this year and it is 100% dead again. Firestone found a gigantic leak in the system and said it was impossible to miss if you even did a cursory check of the A/C system. The car is now out of the bumper to bumper warranty. Good job Garff, you screwed me out of hundreds of dollars on a simple A/C leak. You lied to my face on two separate visits (including lies by the service manager), refused to fix a broken A/C system under Hyundai warranty, and you created a customer who is telling everyone how terribly you run dealerships.
Wow these guys don’t mess around. - Aptmaster
We got the best price right out of the gate. I’d done my research so I knew. Also the 2nd car we’ve leased from them. Easy to do business with and Kevin our salesman is just great. Paperwork was fast and easy. Literally in and out in an hour. Hyundai is awesome and this dealer makes you want to buy from again. Highly recommend.