Hello on 1/24/22. I Brought my Car for an regular oil... - tobi19860803
Hello on 1/24/22. I Brought my Car for an regular oil change
about 8:30 am I Normally Schedule this oil change services with Nikki but this time
was a different person Her Name is Jackie Mitchell 60041
she got My car Keyes ,after 2 hours she called me told me that my car will need Transmission fluid change and tune up etc,etc. I told her my car transmission oil
was changed 3 Months ago but they can do the rest of the Labor or job
well Gave a green light to do the job she told me its going to take another hour
well thats fine I said
I waited till 12:30noon 4 Hours I was kind of bored then she asked me are you upset?
I said yes Have appointment I already missed few of my patients' appointments
I'm not seating in front of a computer ...
she followed me outside facility an argue with me telling me why I said she was sleeping in front of her computer. I never said that!! That was so bad experience with a customer service
I always sign up for a service plan 3 oil change this time I paid 279 dollars Extra
money is not the problem is how they treat you I noticed that they give you a ticket for a free car wash, but this lady was so mad that wasn't value for her
I still have one oil change left, but I don't know if I want to see her face
NOTE I want to clarify in the past I was having standing service with Nikki
no complained sorry if this cause indignation
Joe Rivas
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