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Confusing service - Doug
To make a long story short, I was told by the salesperson when I leased our new Leaf that I would need to bring it in to have it serviced in 6 months. When I asked what possible maintenance an electric car would need, he gave a vague answer. In six months, I got an email reminder about the appointment and called because the date wouldn't work. I was never asked what I was bringing the vehicle in for. Thinking the service was needed to maintain good standing with the lease agreement, I drove two hours in and back in pouring rain to find out that I really didn't need to bring it in, because there was no maintenance necessary. I was upset enough to email a complaint. Freedom Nissan has no contact option on their website for registering a complaint, so I used the general inquiry option. In it, I wrote basically what I have written above. I got only one response. It was an automatic response with a list of available inventory. It had the general sales manager's name at the bottom. My complaint was entirely ignored.
Great Sales & Service - SP1014
We have purchased a few vehicles from Garvey Nissan and have always felt like family and been taken care of start to finish. The sales and service team were and have always been a great help.