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Jason and Dan very professional and pleasant to converse... - HUFFM_20111
Jason and Dan very professional and pleasant to converse with. Service accomplished in a timely manner and as promised. Both are straightforward in discussing any car questions I may have. Excellent service.
Top Reviewed Service Specialists At This Dealership
I am absolutely pleased with chevy. Their service... - GabbyC
I am absolutely pleased with chevy. Their service department is amazing. They are quick, efficient, understanding of your time and reliable! The employees are willing to listen to you can compromise. They are excited to explain all concerns and are accommodating to your needs. Highly recommend!
Wayne is always a pleasure to work with, he always has a... - LESIAWAN
Wayne is always a pleasure to work with, he always has a smile. As long as we receive this kind of treatment we will keep coming back to Wayne.
Joey was very helpful and good to work with. He explained... - Rmjm1946
Joey was very helpful and good to work with. He explained things well and all was completed as I was told.
Samona was my sales person and great to work with
always friendly - melimissy
I always go here due to coupons available to help with cost, although my friends are getting free oil changes in Lynchburg for being nurses (just saying) but the staff is fast and friendly
This is the only service center I trust to bring my cars.... - Happycustomer
This is the only service center I trust to bring my cars. They always have the best price and the best service. Thank you Jessie and Tyson for saving the day!
Outstanding - David
The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.
I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019
I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!
Great service and professional service. 👌🏾 This is the... - Tarpley
Great service and professional service. 👌🏾 This is the best. Dealership in Virginia. The owner is awesome. I have purchased 4 vehicles from this company. Thanks
Reynolds really is a gem of a small town family... - IdontwanttodieinaMalloyford
Reynolds really is a gem of a small town family dealership, like they used to be. You can feel the tradition here because they've been around since 1938 so it's 100% authentic. If you could bottle up this experience, dealerships in bigger markets would desperately want to sprinkle this magic all over their showrooms and service departments, but that's impossible. I'm nostalgic because I even bought my first car here as a teenager off the used car lot. Even though it was a VW it's what I could afford at the time! If you live in the Orange area the smartest thing to do is buy a GMC, Chevy, Buick, Cadillac or Subaru. Since you'll get to so conveniently get expert service or do warranty work on it locally without having to drive over 20 miles to surrounding areas for other brands. But even with other makes you can trust their service and body shop or putting tires on your sports car or getting inspections done, it's all painless, friendly and you can trust the techs, the service advisors, the shop manager, the young lady that reminds you of an appointment the next day, the sales team, the family owners who actively work there everyday. Everyone here you can be assured they care about you the customer and your car, suv or truck. Any issues that do rarely arise they will go to unexpected lengths to make it right and you driving away happy in the end. In a small town you're not just another anonymous profit generator or sale. You're part of a community where exceptional businesses that have figured out what it takes to stay successful for over 80 years take pride in their personal customer service provided at a very high standard. Good reputation is everything in a place where everyone knows everybody and Reynolds has a great one in spades.
A great experience! - Lou1
I had what I thought was a simple issue that turned out to be a major one that resulted in both front doors and the dashboard and center console being removed to replace a couple small air conditioning/heating parts. Ultimate’s staff led by Matt McCoy located the problem and fixed it. I love my 2017 Buick Encore now and am thankful that I took it to Ultimate. The dealer I bought it from, Midway , on the Eastern Shore of Maryland was no help.
Dealership Excellance - BLCODISPOTI
Our KIA Sorrento 2012 was in need of a state inspection and check of brake fluid level.. R.T. was our service coordinator. He is very professional, efficient, and friendly. We were offered snacks, hot coffee, and other beverages while we waited, and our vehicle was ready much sooner than expected. R.T. suggested a complete fuel system maintenance, which we did. When the work was finished, the paperwork took only minutes to complete and the SUV was brought around for us.
During this short time that we waited for service repairs on our Sorrento, we visited the Sales Department, met with T. J. Catafio, took a test drive, and purchased a 2018 Kia Niro.
We are now a two-Kia family and are very happy.
Received a notice in the mail that my 2012 GMC Terrain... - Whisperjetter
Received a notice in the mail that my 2012 GMC Terrain needed some warranty repair. Made an appointment with Rick Hendrick and easily arranged for pickup, repair and return of my vehicle. I want to thank Stanley in the Service Department who arranged prompt return of my car when the service was completed. These folks are friendly and very efficient and a pleasure to deal with!
No customer service - disappointed
It took 3.5 weeks to repair a bumper on my 2018 GLC Mercedes. In that time, not once did they call me to update me. When we tried to call them we would often have to call 2-4 times before someone would answer - we found very quickly that leaving a message did not work. The excuse for not getting the fairly common part was that it was ordered from Florida and the hurricane delayed shipping. Actually we brought the car in at least a week before the hurricane. Was there no other part in the whole country that was not in t he hurricane zone? At the very least, you would think they would call me. My husband had to take over calling because I was so frustrated. He found out that the car might be available today - when we got there and I told the manager that we had not received a call he turned to the secretary and she said she was going to call us. I had to laugh. The work on the car is ok but if you expect even a tiny amount of customer service, don't go here!
SORRY service dept. - mepayne
Three and one half hours for an oil change and state inspection. With an appointment. Unacceptable and uncalled for. Beyond anything I would have imagined. I will NEVER return to this dealership for ANYTHING. If they were giving away FREE cars OR FREE service, I would NOT return.
I dropped off my car last Friday, just to find out today... - JC not the Christ
I dropped off my car last Friday, just to find out today (Wednesday) I needed a new battery. $950? What a Rip off! I usually would get a quicker response than almost a week, but this time, I woke up to that outrageous price for only a battery cable, and a whole new battery!!!!!! Never Again!
Went in for coolant change and flush. Overcharge big... - Mark
Went in for coolant change and flush. Overcharge big time. Plus go down the road later same day engine warning light came on and radiator fans came on. Pulled over and found coolant tank empty. Advanced Auto nearby, I put the whole bottle of coolant in over the next 10 minutes. Poor service and attitude from Haley's in Farmville. I will never go there again.
Absolutely horrible Place! - short99
I had my truck sent there twice (I asked to have it towed there btw) by my insurance company for repair work by the automotive shop due to vandalism. The first time was great...the second was absolutely the worst experience ever. Shaun, the service manager said his "best guy" worked on my vehicle. I had bolts missing, seals leaking, grease all over my door and hood, brand new oil cooler lines I paid for, the only thing they sold me, LEAKING!. I took it back and they said it was fixed. Omg, it was still leaking oil! Said it was RESIDUAL! I can't even tell you how horrible this place is. Do not go there!
Lets talk about RONDA MCLEAN.I have had my car serviced... - Krys C
Lets talk about RONDA MCLEAN.
I have had my car serviced in the past at Suttle for 2 years straight and NEVER experienced what I did today 1/4/2021. Im visiting the area for the holidays and my transmission decides to give me a run for my money, I had the vehicle towed there 12/31/20 in hopes of them getting it in on Monday 1/4 since her team was off Friday....cool. Here we are Monday and the appts at 7:00am...mind you again...Im visiting...so any info in a timely fashion is critical so I may return home for my children to return to school. Well I have phone record of me calling her and leaving her a couple of messages...no response...call the service dept to be directed...no response but “ it hasnt been diagnosed” so I send my sister who lives up the street to go check because again...I NEED TO GET HOME TO FLORIDA and Im vehicle-less. Im on the other end of the phone when I hear how NASTY AND RUDE AND PASSIVE AGGRESSIVE this woman is to my sister when she is merely trying to get a status of my vehicle so that I know what next steps to take...its a but stressful when your dealing with a deployed husband and have to make serious financial decisions in his absence. My sister proceeds to speak with the manager which in our opinion was very understanding who ultimately got RONDA to call me at freakin 5pm...(did i mention my car got dropped off NYE and my appt was 7am today?) just to say I needed a new transmission. Soooo you couldn't just tell me that from the beginning??? I had to wait a full day to say a new trans was needed? Needless to say I had my car removed from the dealership because its service like that, that makes me NEVER want to come back and be mistreated and mishandled like that again. Im very disappointed with her attitude and customer service and I really hope her manager sets her straight because you never know who you are dealing with. I wasnt not once nasty to this woman and I was honestly excited to have my car taken care of there since Ive had prior work and services done there in the past and she was excellent. Very sad to see the way thinvs turned out and for what? She needs to fix her attitude and be very careful on how she communicates with her customers because the next one may not be so nice as to simply go see a manager. Very very disappointed in Suttle.
Bad experience with Service Department and with Mr. Eric... - GOLDENRULE35
Bad experience with Service Department and with Mr. Eric Obaugh. Mr. Obaugh treated me with total disrespect and in unprofessional manner as a consumer/ customer.
Very poor service! - Troy
Took my GMC truck in for oil change and recall. I was told it would take a couple hours for the truck to cool down to perform recall. That was 8:00 AM. Just before noon I asked, (what I think was a mechanic), what was taking so long. (Hated to interrupt his phone time). He said he would find out, after ten minutes with no answer, I went to the front desk, he said it may take up to 2:00 PM. 2:16 PM, finally paid through the nose for labor and left, got a block away and the lights started coming on; check engine and low coolant. Two hours later, finally out of there. I guess they take care of the drop-off vehicles first?? Even though they have free oil changes, I think I will change it myself next time. I can't get those vacation hours back!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Front Royal Buick GMC