Mike G. Needs Customer Service Training - Fem32
So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then."
It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed??
VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.
Best Service Shop Ever for Heavy Work Trucks - tuckemail
5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.
Excellent work! State of the art Shop!! - Chris
Shaun Robinson handled the repair of my car perfectly. He kept me posted on the repair with continual updates and real time photos. When I picked up the car it was in better condition that when it was new. He went through it from top to bottom and corrected several things that were over looked when the car was assembled from new. He took me on a tour of the shop and showed me all the repair stations. This shop is state of the art with the best of the best equipment and technicians that really know cars and how to fix them right the first time. I have used many body shops over the years and I would recommend this to shop to anyone especially good friends and family.
It's never fun to damage a brand new car (two weeks old) - Steven Tuminaro
I got my new 2017 Mercedes E-class car hung-up on a parking curb, and pulled the bumper loose from the body (UGH!). Huber Collision fully restored the car. Their service was excellent -- from the reception desk, to the estimator, to the work itself. They kept me informed of their progress throughout the process, and my final bill was actually lower than their initial estimate. It's still not fun to damage a brand new car, but Huber Collision made the repair process as painless and stress-free as possible. I would definitely recommend them for any body-work you may need. They are real professionals, with customer service not often seen these days. Thank You, Huber Collision.
Horrible service( Alfred ) service writer - Benzgali
I got a cracked windshield on my Maserati and called my insurance travelers which they set up everything for me and did all the leg work to have it replaced at the tail end of things they called Maserati on three way with me so we all could be on the same page etc. we spoke with (Alfred) service writer and set up a appt with me for Monday the 13th of November . When i got there the first person i saw was Alfred told him I’m here for a appt he looked up my name and said no appt for you i said i have waited a week and that’s impossible . He then said who did you speak with , told him the whole story of the windshield , insurance three way calling etc. he continued to play dumb .amd also said he never spoke to any insurance company about windshield . So i called my insurance on three way and put them on speaker and asked them if they have a note or anything of whom they spoke with BecUse Maserati is saying that they never spoke with us .. my insurance says yes a guy named (Alfred ) so i quickly glance at him as he is lisenting to Thebes conversation . He quickly jumps and says well i speak to insurance companies all day it’s hard to know exactly which one and continues to say he never spoke with them . My insurance company then says we have a detailed notes of the conversation .he had nothing to say but doesn’t matter if he spoke with them or not he says there’s still no appt for you , so i said yes because you didn’t do your job !!! He then said ok you can leave now or get the f:#%out . he needs to work at a Kia dealership or something high line is not for him at all if he even knows what that means . !!! Horrible customer service ..!!!!
Recall Notice - Jean Welch
I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!
Reliable, fairly priced, intelligent service. Excellent... - MadDawg
Reliable, fairly priced, intelligent service. Excellent place.
My wife's brand-new 2005 Town Car has an integrated... - Skylaw
My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not.
The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say.
Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control.
One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful.
We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys.
Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.
BEWARE! Someone insured by Geico rear-ended my brand... - AMBD
Someone insured by Geico rear-ended my brand new car badly and Geico sent me here.
Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment.
Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned.
BUT WAIT. THERE’S MORE.
I then took it to another repair shop, the one my dealership sends its repairs to.
Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR!
After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart!
Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.