66 Virginia Subaru Service Centers

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

I bought a jeep and it was really good and he help me a - Sadafquraishi19

I bought a jeep and it was really good and he help me a lot and it’s my favorite car and he behaves really good with me Roman akbari

I bought a used 2019 WRX with 27k miles and I put another - AB

I bought a used 2019 WRX with 27k miles and I put another 21k miles on it before the motor spun a bearing between a connecting rod and the crankshaft, thus requiring a new engine (I bought an extended warranty). I had the car towed to Dulles Subaru of Leesburg on the evening of June 7th. I talked with Scott (manager of the service department) on June 10th. He confirmed my suspicions about the engine damage and said a new engine was necessary, but a Subaru inspector would need to come out to verify the warranty claim. The claim was approved and the engine rebuild was 15.7k dollars in cost, but luckily I only had to (initially) pay my deductible and use the warranty. On June 28th, after a lack of communication, I was told I would be able to pick up my car that evening. Before I left my house, I called in to confirm - the car was NOT READY. Scott told me that there were a few seized bolts they had to be cut between the exhaust and turbocharger and that it would cost me 1k dollars out of pocket. On July 1st, I got a call from a Leesburg Police officer who informed me that a tow truck driver (not affiliated with Dulles Subaru) hit my car’s trunk and caused some minor body damage while my vehicle was sitting in the dealer’s lot. My car was hit on June 21st, per the police report and it took 10 days for me to find this out from the officer and not the dealership (This is still an open claim and Dulles Subaru hides behind its disclaimer of not being responsible for any damage caused). On July 11th, I was finally told the car should be ready to be picked up with the new engine so I went there after work. Before I could take my keys back Scott told me that his technician(s) had misplaced/lost the Engine Underguard, which was a 150+ dollar part that they would order for me so I could come back and get it installed at a later date. I got the keys and on the short drive home I noticed the tachometer was higher at idle and it seemed to jump around a bit. The new engine was idling close to 2k rpm when previously it would idle at 500rpm when warm. I drove the 5 miles home from the dealership, parked in the driveway and let it be for a half hour. Later that evening I started the car and a check engine light greeted me, less than 2 hours after picking it up (I have a cheap ODB2 scanner and the two codes it threw were: P0507 and P0606. “Idle Air Control System RPM Higher than Expected” and “ECM/PCM Processor”, respectively). I was pretty frustrated, so I took Friday, July 12th off from work so I could get this taken care of ASAP. The dealership determined that the engine had a vacuum leak and air was getting in causing the engine to run “lean”, hence the ECU was giving it more gas at idle. They could not find the source of the leak initially, so Scott offered a free loaner for 10 days if needed. I didn’t end up using the free rental for the full 10 days but I thought this was a kind gesture from Scott and is worth mentioning. On July 15th, I was once again told that the car should be ready to be picked up. Apparently one of the technicians had crossed vacuum lines, which cause the issue. I returned the loaner that evening and got my WRX. I drove home, but the next morning I started noticing what sounded like an occasional squealing serpentine belt or idler pulley. I dropped the car back off at Dulles Subaru in the morning before work on July 18th only for them to inform me in the afternoon that the clutch throwout bearing was going bad and it would cost 3.1k dollars out of pocket to fix, warranty not applicable. At this point I didn’t faith in the work Dulles Subaru would do so I called my regular mechanic (Mach V Motorsports) and they quoted me a little over 2k dollars for the same work assuming everything Dulles Subaru said was correct. On July 18th, I picked up my WRX and brought it to Mach V. I noticed that whoever took it on a test drive hit 16.0 psi of boost on a brand new engine… All in all it was a huge headache and a bad experience,

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

I called an advisor, Alexis Smith, and requested... - Jenn Arroyo

I called an advisor, Alexis Smith, and requested information on a Subaru. She informed me that she was an advisor, but would get me in contact with someone who could help me in our search. I am so impressed with how quickly she moved and we received a call within 30 minutes from a salesperson. Alexis’s attention to detail and quick response only reassures our decision to do business with Richmond Subaru. Thank you Alexis for excellent customer care and support

Worst Subaru Service Team in Hampton Roads! - outback_tm

This was hands down the WORST experience I've ever had at a dealership! I came in with a fairly serious transmission related check engine light. The Service Advisors never asked about whether I had alternative transportation after leaving my Outback in their care, never called when they said they would AND acted annoyed when I had the audacity to call in and ask for an update. It took 3 days for a diagnosis, an unnecessary transmission fluid drain and replace, and a $7500 estimate on a full transmission replacement that also wasn't needed. Before presenting the estimate, the Service Advisor asked me "how much do you love your car?" Seriously?! Turns out, when performing a recall on my windshield wipers, they broke a few parts and never told me; only noticed when they printed the repair order and I saw they used additional parts. To top it off, when I picked up my Outback to take it to a dealer that actually cares about their customers, the Technician who "worked" on my car asked for my keys so he could look for a wrench that he left in my engine. You guys have some serious work to do. This is the type of customer experience that gives dealerships a bad reputation.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I have purchase 4 new vehicles from Sheehy Subaru in - larry

I have purchase 4 new vehicles from Sheehy Subaru in Fredericksburg VA. I received great deals on all 4 new Subarus and the service department has been excellent.