969 Virginia Used Car Service Centers

We had a miserable experience with service at this - zacharymorrison

We had a miserable experience with service at this dealership, not once but repeatedly. Not only do they not accept any responsibility for their mistakes nor try to make it right, they are not communicative, and are disrespectful. For a car brand that markets itself as luxury, this service department delivers otherwise. Highly recommend you seek service elsewhere. We had our Volvo shipped here from the overseas delivery program and needed a new bumper - the paint shop used a color that did not match the rest of the car. When we pointed out that it did not match, they first tried to convince us it did and when that did not work, they tried to say paint adheres differently to metal and plastic (which makes no sense since the paint took fine to metal and plastic on the rest of the car). The kicker to this first experience with them was that they damaged our door handle and tried to hide it from us, even trying to delay our arrival to buy them more time to let the paint set hoping we would not notice. Ultimately, we had to leave with the vehicle as is because they said there was nothing they could do. We brought the vehicle back to have damage to the rim repaired under a tire protection warranty. At first, their vendor put on a finish that was matte instead of gloss. When we reached out to have it corrected, the initial response was accusatory that we did something wrong. They begrudgingly had us bring it back to have it done correctly and they shockingly billed the warranty company again. A couple of months later, the clear coat finish their vendor applied started cracking. When we reached out, the service manager included a screenshot of our "anonymous" survey response in the email and told us we would be better serviced somewhere else (they were right, it turns out). We tried to go elsewhere for this issue, but the warranty company made us go back to Midlothian to have it fixed, since their vendor did the initial work. Once we finally heard back from the service manager, Midlothian refused to do anything. We cc'd their GM, who also did nothing. Save yourself the frustration—take your vehicle somewhere else.

Service is always performed on time, at or below... - RAnderson70

Service is always performed on time, at or below estimated cost and done correctly. The service writers are friendly and accomodating. there is a free shuttle to take me to work and pick me up from work to bring me back from the dealership.