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We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Fantastic customer service - not one glitch when... - Gtmadatian
Fantastic customer service - not one glitch when purchased my vehicle. Very satisfied
and will buy my next one there as well! Job well done BMW of Spokane!
If you’re a BMW “enthusiast” like I am then BMW Northwest... - Derek
If you’re a BMW “enthusiast” like I am then BMW Northwest is where you want to take your car for service. If you’re new to the dealership then ask for Elizabeth Scellato as your service advisor. I’m sure they are all great but “Liz” is the BEST!
If you are like me then it pains you to leave your car in someone else’s care. My car is one of my favorite possessions but I don’t have a second thought about leaving it with Liz or the great mechanics at BMW Northwest. They will treat it with the greatest respect and I’ve never been disappointed with the quality of work or service that they provide. Every detail will be attended to and and the communication during service is as good as it gets. You will never be left wondering what is happening with your car.
Some people sometimes fear dealer pricing and look for alternatives but I’ve found them to be no more expensive than other shops in the area and the quality of service is far above those other shops in my experience. Also, while my car is there I’m happily driving around in a brand new loaner car from BMW. That perk alone is is worth your consideration. It certainly takes the sting out of leaving your car for a day or two to be serviced and it’s pretty fun playing with all the latest technology from BMW.
I can go on all day hyping them up here but all I can say is give them a chance to service your car. You and your car will be better for it.
BMW Seattle definitely provides the ultimate experience... - Tim.margo
BMW Seattle definitely provides the ultimate experience of owning a BMW. From buying, owning, and maintaining my car, BMW Seattle went above and beyond to make me feel valued as a BMW owner. The team consistently provided world class customer service which made any service visits easy, pleasant, and delightful.
Great service and fair pricing, we highly recommend this... - Redmond21
Great service and fair pricing, we highly recommend this place, they always take care of our car needs, they very attentive and fast, we are very happy!
Great Dealership - pcgeorge
Wayne took control immediately, checked me in and had my X3 headed to the shop in no time.
The repairs were completed in a reasonable time and everything functioned properly again.
I really appreciate your clean comfortable waiting area complete with the morning paper and beverages. The restroom has been clean every time I have used it. I did take advantage of your shuttle service as I have once before. Both times I have found Mike to be pleasant, courteous and a good driver. The car was clean, comfortable and luxurious.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!