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Curtis in the service center was very helpful. He is... - jovi67vitug
Curtis in the service center was very helpful. He is awesome!
When I got my car it was clean inside and shinny outside. I will definitely come back.
Top Reviewed Service Specialists At This Dealership
We purchased a used vehicle from George Gee and worked... - Steve D
We purchased a used vehicle from George Gee and worked with Lonnnie Mellor. He was very responsive, personable, and comfortable to do business with. We would recommend him to our friends.
Mitsubishi Sunset in Auburn, they sure give the best... - MEATUS04
Mitsubishi Sunset in Auburn, they sure give the best service. You give your voice they listen and give you above and beyond service. Thank you Sunset Mitsubishi!
I took my car in because of fault code, paid $146.83 for... - SubXman
I took my car in because of fault code, paid $146.83 for an inconclusive analysis by the mechanic. I had to call the service department continuously to receive any kind of an update because they never initiated any phone calls to me. When I questioned Dawn about why it was so hard to get updated about my car she said that “you’re not the only customer we have”. She had a bad attitude and when asked if there was something wrong she said “that maybe you would like to talk to a male advisor instead”. If that’s not an insinuation of being a sexist, what is? In all, I took my car to another dealership, Mountain Mitsubishi, paid $189.25 for diagnosis, labor and a new part, and my car is running great. Dawn, at Courtesy, would have kept giving my inaccurate information and continue to try to lead me to a new ECU, costing $300 to $500, a part that would have not fixed my car. Well, I can tell you where I’m not dropping $30K on a new truck this year! After all, their not the only dealer I have.
Do NOT take your vehicle here for service work! - KellyMFenimore
Would give them a zero if I could!
Worst service EVER! My insurance company finally authorized me to take my car to Kuni to be fixed where they found $4k worth of damage Hannah Kia service department either missed completely or screwed up. This was authorized because Dick Hannah employees completely stopped returning my phone calls.
Car is AWD, they put a wrong sized tire on it. Tried to get me to buy new front brakes, car doesn't need them. Installed the wrong headlight and forgot to replace the computer part. But the worst part was that they completely missed the broken wheel bearing they let me drive off with; Hannah told me it was "a broken pin" in my front brake. This has been going on since mid of April 2018, and not once have they apologized to me for messing up. After Kuni fixed my car, I was forced to take it back to Hannah to have the front bumper re-installed because the Kuni technician was unable to hang it correctly due to damage caused by Hannah from hanging the bumper so poorly. Hannah "Jimmy rigged" the bumper, so it continues to not be aligned, and, had the audacity to return my clean car to me dirty (inside and out).
Worst customer service experience ever! This was an insurance claim due to the car being stolen and damaged. Avoid Tim in the collision center and Devon at the Kia Service Department as it was just lie after lie in combination with COMPLETE negligence, especially avoid if you're a female! Honestly, I felt as though no one at Hannah took my concerns seriously, and because I refused to give up, I felt like the "nagging wife" calling repeatedly to beg (nag) them to JUST DO THEIR JOB! It was RIDICULOUS!
Outlander recall repair - cl
Just had Karmart Mitsubishi do the recalls on my Outlander, couldn't have been nicer to deal with. Chris the service manager is exceptional at her job, from scheduling, contacting me about parts, greeting me and handling co workers she is excellent at her skills. She communicated very clearly and took care of me like I was family. Can't say enough about the service at this place. Did a great job on the repairs without up selling pressure and even washed the car and vacuumed it out! Will definitely be back again...
I advise you to go somewhere else. These guys will... - Thekuddy240
I advise you to go somewhere else. These guys will consistently lie to you! I had a mazda 3 through them and less than 24 hours the started to break down. The transmission control module went out. They did fix it. A couple of weeks later the suspension system in the front was toast. The did replace the front struts but refused to try and take of the back. A couple of weeks later the car was having an issue with staying straight on the road. They held my car for 3 weeks and didn't even touch my car. I decided to switch to the loaner car that I was in. They car was great until a few weeks later the transmission started having a shifting issue. Mind you I had purchased an extended warranty and they refused to even try and fix the issue. They didn't not have any paperwork stating what was done with the car. They sales guy Brandon totally ghosted me when I asked about it. They apparently do not want to do any type of warranty work. So if you do get a car through them just be prepared to have a lot of problems!