583 Washington Used Car Dealers

Things started off good, but then they did the work... - jameshill

Things started off good, but then they did the work before telling me what the cost would be. I had a telephone estimate then had my truck towed in for them to actually see it. Then instead of calling me to tell me what actual quote would be they just fixed it. The work was good, but the final price WAS going to be more than what was quoted. It wasn't an extraordinary amount, but the principle of the matter is that is not good business. Then when I complained he told me that they would just not pay the mechanic that did the work. It was almost like he wanted me to feel guilty about that. So I told him, how he handled his business with his employees was his business but if he decided to not pay his mechanic for a mistake that he made, then that was poor business. After that he said I was giving him a headache. Oh well, he doesn't have to worry about me any more, or any of the people I tell about that place.

Great experience working with Paul. - Mike

Great experience working with Paul. No pressure, no upsales. Paperwork process took less than 30 minutes.

We had a very good experience, no pressure just great - Andrew

We had a very good experience, no pressure just great customer service. I would recommend this place.

2013 CRV-EXL, bought. Found RUST everywhere, tranny problem - Lori J

Contents of Certified letter sent to Highline Motors: As you are aware, the CRV that I purchased from you 2016 for $xx,000 plus tax has had significant problems. At the time of purchase, you verbally assured me that it was still under warranty, and that, if there were issues, it would be covered. Immediately after purchase these issues surfaced: • the tires needed replacing • the oil needed changing • the brakes were replaced (by your mechanic, but I paid for it) • the transmission has been worked on twice – once by your mechanic and then corrected by Honda Northwest • the undercarriage had significant rust which you said your company would eliminate by sanding and added a protective film, which I have since been told is not feasible as rust cannot be eliminated once it has started • significant rust was found on the underside of the passenger seat • the transmission idles strangely Currently, these new issues are presenting themselves: • the hatch brake light is going out • the brakes are sticking • the starter is having problems • there is a new leak originating under the motor • the windshield wipers do not sit on the windows correctly nor wipe the rain correctly. This is still going on after your mechanic had fixed it and new wind-shield wipers were installed. The local Honda dealership has explained that the vehicle is was NOT under warranty because the car was put into service in 2012 – which as a seller you would have known. So most of these expenses have been paid for by me. We are have a theory, not proven, that based on the registration and dates, it was involved in a hurricane. Than would explain all of the RUST, electrical problems, etc.

This was the best experience I had buying a car out of... - fordfan45

This was the best experience I had buying a car out of the last 5 cars I have bought. I have recommeded this dealership to everyone I know in the market for a new or used car. The service department is also very good and easy to work with, and do a good job.

Did not buy car from dealer, but service was excellent, - NA

Did not buy car from dealer, but service was excellent, answered all questions, did not rush or pressure.

Very tentative and trustworthy. - byron.smith5662

Very tentative and trustworthy. One of the few honest dealerships. Worth checking out. See Zac very honest salesman.

Maybe it’s because I called them as a woman and they’re - Anonymous

Maybe it’s because I called them as a woman and they’re misogynistic just like every car dealership and mechanic, but I don’t appreciate them being rude to me on the phone. I don’t think it’s a weird thing to ask if there’s room for negotiations. Negotiating the price of a car is absolutely normal, especially in this economy, and I don’t enjoy being cut off on the phone and disrespected. Maybe if my marine corp veteran dad or another man called they would’ve been more respectful. You can keep your ugly old car I really don’t care and don’t need it lmao

Tricked into a lemon - joecar1111

Went to look at one car, but the intereior was all chewed up (not mentioned online) so I looked at another car. This seemed to look and run fine, and I purchased it only to find out it had a laundry list of defects later when I took it into my mechanic, costing my half again the price of the car to repair. If you buy a car here, bring an experienced mechanic and inspect every inch or you will regret it.

This company never contacted me after inquiring about the - Bill

This company never contacted me after inquiring about the vehicle I was looking at. I would not recommend them.

Only out for a buck!!!!Cash before safety. - Libertini

The car I purchased was not properly inspected by the shop at the dealership. The entire front wheel fell off the car while I was driving with my daughter in the car. Over the next few months I spent close to $7500.00 trying to keep it drivable. These guys only concern is money. If you buy here, the car you buy; could make you die.

Not Good - Author

Should never have gone there, never will again and would not recommend. No customer service and terrible attitude. No follow thru on promises. Can't think of anything pleasant in this experience.

The sales part of this transaction was fine, but the - rlprichard2008

The sales part of this transaction was fine, but the overall shadiness of the company left us questioning their practices. We bought a Jeep with lower miles, which was exactly what I wanted and needed. However, they lose a star for lying about the bank rejecting GAP coverage. When I called the bank the next day, they said they never rejected GAP but wouldn't loan on the GAP the dealer used. They charged me above book value for a vehicle that should have been in mint condition. The front seats are worn and faded, the front tires had no tread, and the shroud around the wheel and bumper was damaged. The oil was also overdue for a change before they sold it to me. Right off the bat, like every other car I've bought from their auto group, this one cost me hundreds. Tires were around $800, I still haven't gotten an estimate for the shroud repair, and I had to pay their sister dealership to change the overdue oil. The bank eventually added GAP for $375. The experience worsened when I went to the local dealer (their sister lot). Long story short, the management feels it's okay to mistreat loyal customers who didn't buy directly through them. This is when the sale really fell apart. I contacted Colville about the situation, but I was ignored until I posted a review about my experience. I raised concerns about the limited ASE-certified mechanics in the area and explained we always used the other dealer since it's closer to where I live, and my medical conditions make driving difficult. The owner eventually contacted me, claiming this behavior wasn't tolerated and attempting to smooth things over with empty talk about how great his employee is and how much he loves the area. However, there's been no resolution--he was supposed to contact us, but we've heard nothing. I did get a call from Ivan Reese wanting to discuss the issues, I replied with an email stating the further communication will need to be in writing for transparency and of course there was no response.

Jhonny Sloan is a amazing salesman excellent customer - Ben_arquette

Jhonny Sloan is a amazing salesman excellent customer service was very thorough with everything from the beginning to the end

By far the most streamline car buying experience! - Allen

By far the most streamline car buying experience! No passing you to other person, it’s Jason from the start to the finish. Process was easy and stress free. He worked with me on transfers some parts from my old car to new. He did what he promised; Highly recommend!

Purchase price and Registration - ferwoods

Don't purchase from this dealer because it about how much they can get from you. Always remember the customer comes first Chaplain Fernando Woods

Very smooth transaction and very easy to work with! - swingaducci

Very smooth transaction and very easy to work with! No back and forth negotiations too which I appreciated

Bought a good car at a fair price. - schmoo3883

Bought a good car at a fair price. The costumer service post purchase was good.

The staff was very knowledgeable, friendly and - mydas

The staff was very knowledgeable, friendly and hospitable,all in all a pleasant shopping experience.

I searched for a specific car and mileage and found it 67... - izzy

I searched for a specific car and mileage and found it 67 miles away from home at this dealership. I fell in love with the car and decided to get it. I was really leary about dealing with a dealership and sales people and getting ripped off - been there, done that. The sales staff at Seattle Mitsubishi were upfront, honest and not pushy and creepy at all. Even when I had paperwork nightmare problems and a snafu of issues with my warranty, Russ the general manager was the most professional, understanding and generous person I have ever dealt with. I even had a few hiccups with the car and between Russ and Al, the service manager, I didn't miss a day of work and my car is running great and back at home. If you ever want to go to a dealership that wants to make you happy and customer service is the most important thing...go to Seattle Mitsubishi. They are wonderful and when I decide to trade up - Russ here I come!!

I bought a Jeep Wrangler from this Dealer. He was very... - Indigo

I bought a Jeep Wrangler from this Dealer. He was very nice and even drove 80 miles to view my trade in. He went out of his way to acquire the loan and get the transaction completed very quickly.

Great educational interaction with the owner, Rafik. No... - jackson

Great educational interaction with the owner, Rafik. No pressure at all...very clean cars! Fewer and fewer individually owned dealers...nice to see him thriving.

Jeff was very professional and friendly. - sjharbour

Jeff was very professional and friendly. His cars were in excellent condition and priced well. This is a terrific dealership.

Great owner operated dealership - WILSONRIA0702

Grear dealership and owner operated. Very helpful and not just about $$$$. Kisha helped me in researching the fair sale price. Although I did not sell it to The Price is Right, but Kisha is very helpful in providing all needed information.