Purchase of 2019 Discovery Sport - Rover
Diana was amazing. She is very friendly and knowledgeable. She made my buying experience Very enjoyable. I will definitely ref my fiends to her.
Top Reviewed Specialists At This Dealership
Land Rover & Jaguar Sales Consultant
Mercedes-Benz Sales Manager
Very Satisfied Used Car Customer - debbev
We are extremely satisfied with our recent purchase of a Jeep Grand Cherokee from Larry Sulfridge. We have never been disappointed in his extreme quality of customer service and satisfaction. Salesmen like Larry are few and far between! Look him up for your vehicle needs. He is at the Lakeview Drive used car lot.
Dealer to Dealer and it was Perfect!!! - mpirrone
As a dealer getting a car for my brother-in-law, this experience could not have been any better. Purchased a 2014 Mercedes E63 with 8,000 miles and never saw the car until it was paid for and arrived at my house. Astorg delivered the car to my doorstep and it was a perfect as they said. Thank you for being a honest and upstanding dealer. Being a dealer and having delt with them my whole life, we all know how slimey they can be. Thes guys are complete opposite. Professional, honest, fast to respond and accomidating. Gerry Flynn and Mr. Astorg were top notch! Thanks again.....great car and great experience from one dealer to another!
Luka Djordjevic Excellent Professional Sales Manager - lsanes
Every interaction with this dealership has been favorable and proffesional even though I did not actually purchase a vehicle from them. I had every intent of purchasing a CPO GL550 out of state from them when I came across the ad online. From initial contact, Luka went above and beyond to answer my questions and thoroughly provide all details about the vehicle. He is super responsive, honest and doesn’t make you feel like the typical car salesman just trying to sell you a car. The first impression makes a lasting impression.
Unfortunately, I had to back out of the deal last minute on my end, however everyone at the dealership I interacted with was understanding, professional and I would not hesitate to buy a car from them sight unseen in the near future. I’ve had some bad interactions with dealerships of German makes in the past, however Mercedes Benz of Morgantown and their staff seem to have high quality training.
Sold Lemon Used Car - StarWars79
errible Experience so far. Bought a used 2009 GTR with 26K miles, that I was told was mint and passed certification.
Once the GTR was shipped, brought it in for servicing and an overall health check. Found multiple issues including massive amount of RUST in the undercarriage, affecting key bolts that could have snapped off and caused an accident. Also found leaking struts, damaged rotors, and a hole in the exhaust system. All of this on a 55K car that only has 26K miles on it.
Explained this to them, sent pictures of the issues, and quotes for repairs, and was told that they were unaware of these issues and didn't trust the Nissan dealership who did the evaluation. They refused to do anything to remediate the issue
Worst customer service I have ever experienced. Already have filed a complaint with BBB, as well as looking at legal action.
I was hoping for my dream car, but instead got a lemon and a nightmare.
I have submitted a formal complaint to the GM and management and am waiting to see what their response is.
Will update if I hear anything
In West Virginia
Astorg Auto of Charleston