Awesomeness - Bernie
My husband and I had the pleasure of dealing with Steven Reese. He made our car buying experience the best. We test drove about 4 vehicles and found the one we really liked. He did not hesitate to help us at all. He answered all of our questions and concerns we had. I would recommend this dealership to my friends .
Thank You Mr. Reese and Tyler for a job well done
Top Reviewed Specialists At This Dealership
Land Rover & Jaguar Sales Consultant
Volvo Sales Consultant
Astorg Auto Dodge Ram - happyjackson
Bought our Dodge Ram 3500 from Larry Silfridge and had excellent care, experience. This the fourth vehicle I have bought from him and would recommend everyone to go there when buying.
Friendly and helpful - Em
When I arrived at University Motors the front desk person what friendly and got me a sales consultant who was also very friendly and helpful. He listened to what I was looking for and helped me find the best fit for me without ever making me feel pressured into anything.
Once I found the car I wanted the financial person helped me figure out the best financing options for me and once the sale was final the delivery guy spent time with me making sure all my questions about my new car were answered and that I felt comfortable to take my new car home.
I was comfortable and felt supported the whole time and would highly recommend this dealership.
Sold Lemon Used Car - StarWars79
errible Experience so far. Bought a used 2009 GTR with 26K miles, that I was told was mint and passed certification.
Once the GTR was shipped, brought it in for servicing and an overall health check. Found multiple issues including massive amount of RUST in the undercarriage, affecting key bolts that could have snapped off and caused an accident. Also found leaking struts, damaged rotors, and a hole in the exhaust system. All of this on a 55K car that only has 26K miles on it.
Explained this to them, sent pictures of the issues, and quotes for repairs, and was told that they were unaware of these issues and didn't trust the Nissan dealership who did the evaluation. They refused to do anything to remediate the issue
Worst customer service I have ever experienced. Already have filed a complaint with BBB, as well as looking at legal action.
I was hoping for my dream car, but instead got a lemon and a nightmare.
I have submitted a formal complaint to the GM and management and am waiting to see what their response is.
Will update if I hear anything
In West Virginia
Astorg Auto of Charleston