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Dan needs a raise for how much they took me for! - Br1224
I brought my Colorado into them for the airbag light. It spit out the code for the passenger airbag connector or/and airbag. I chose just to replace the connector. That didn’t fix the problem. I drove less then 5 minutes and light came on. I was then told I needed a 920 airbag with 200 install. That repair didn’t make it 3 minutes down the road. The miscommunication between the service manager and technician was horrible. Dan told me at one point there was a way to test the airbag and had to be corrected by the tech. I was told by Dan that airbag light was coming on and off when tech moved the connector during airbag repair. The tech the next day said it was staying on solid. I jumped on Dan that if it was bad connector I should be refunded for airbag. That in my opinion is why the story changed come Friday when I picked up my vehicle. Dan offered to run new wiring from airbag to module under seat. The tech said he felt he could do this with a coat hanger without having to take my carpet up. I left with my truck. The best choice I could of made. It is now in a different shop and low and behold the new tech can just wiggle connector and get it to come on and off. He took dash apart and as you see in the pictures two wires to the connector aren’t attached. If this connector would of been done right I wouldn’t have 1,100 in on airbag repair. Anthony Chevrolet is refusing to return any money. I believe Dans original statement about being able to shake the connector last Thursday. Then changing the story come Friday. If another tech can shake it and the pictures show messed up wires well you be the JUDGE! The icing on the cake though is every other dealer I called and spoke to there service managers said that the old airbag is mine. Well isn’t it convenient Anthony Chevrolet won’t give me back my old airbag that never went off. They claim hazardous materials even though they will sell me a new one to walk out of the dealership with and junkyards sell used ones. This was a poor quality repair and there solution of using a hanger to run wires was another example of them trying to cut corners. The other dealerships I called said carpet would need to come up to see properly. This wouldn’t of fixed the problem anyways when you have a connector that looks like this. Thank you Anthony Chevrolet for your excellent and outstanding job on this repair!
Bad service center - Ashleye
Where to start..I had a transmission put in my car at "xyz" shop, said shop towed it to bob tricketts to get the transmission programmed(gm transmission, gm certified dealer/service garage), after a day(Monday August,27) of having it bob tricketts calls and says the transmission is bad that it has no rev and slips taking off. Ensue panic on my end trying to figure out what to do with this situation. I call them back and ask if the warranty will replace the transmission if they could install it and program it, the man Ralph that I spoke with said yes can and even quoted me a price for the labor. So I call where I got the transmission from and they call bob tricketts to see what is going on and come to find out bob tricketts doesnt even have a certified transmission technician in their service department, so who even looked at my car?! Not someone who had the skills to do so. Upon finding that out, I search for another GM dealer to look at my car, HARRY GREENS. I pay Bob tricketts 94 to get my car keys back, pay to have my car towed to harry greens. Harry greens calls me Tuesday august 28th after having my care a mere 2 hours to tell me that all it needed was 4.5 quarts of transmission fluid and that it was running perfect. So thank you bob tricketts for giving me the biggest headache ever over 50 dollars worth of transmission fluid, which if you had a transmission technician probably wouldn't have happened in the first place. Do yourself a favor and go to another gm service center if you dont want to endure 99 problems.
Great service - customer
Great service, appreciate the care and service I receive, especially the driver. Darrell who picks up and returns my car in great shape. Hope to deal with them in the future0
Service - Jeanette Barker
Great customer services, Pete, my service manager is prompt, honest and explains any issues I may have.
My mechanic is the best. I have went to Mosses for 15 years. Those guys are great!
RUN from this dealership. Like NOW!!! - Lori(Smith)Coen
Special ordered my car there. While driving at approx 55 miles per hour the hood flew up and hit windshield causing me to wreck. Turns out there was an open recall on hood latch and I was never notified, in fact there were 4 recalls on the car I was never notified about. Nissan agreed to fix car. They did sub-standard work and did not fix all the damage. Picked up car after them having it for 3 weeks and it didn't run right and had horrible smell coming from engine. I called dealership and they had it towed back. I didn't hear from them for a few days and became concerned. I phoned them and they stated that there was "a little mishap with my car". What does that even mean? Turns out when the technician took the car out to try and diagnose the problem, a part they installed came off the car and by the time he was able to get off the road some parts on the car were destroyed. The gentlemen who I was on the phone with stated "If we had installed it correctly the first time this wouldn't have happened". So he states they must order some replacement parts. Now were at almost a month of me not having my car. Finally he calls and says my car is ready. I go to dealership to pick it up and find out oops sorry it's not ready after all. When I finally do get it back they had the nerve to CHARGE ME FOR THE LABOR ON THEIR MISTAKE. And wait it gets even better. One of their ridiculous technicians says to me "you know lady if you would keep up with your recalls this stuff wouldn't happen". Priceless. Me and my daughter could have died in that accident because Nissan never notified us of a recall. But yet they can notify me when there's a special going on. I had the car one week and was driving down the interstate and a part just flies off the bottom of my car. I had to play frogger to run across the highway and pick it up. Thank goodness it didn't hit the car behind me or cause an accident. Called Nissan Consumer affairs and told them the whole story. The gentlemen from Consumer Affairs said he was so embarrassed to say he worked for Nissan after hearing about our accident and experience with the body shop and service department. Then he proceeds to tell me that according to their records, Wharton's did not fix the other open recalls on the car while they had it for almost a month. Don't you think that if you had a customer who almost died in an auto accident because of your faulty product you would make DARN sure that car was completely safe before you gave it back to the customer. Guess our lives are insignificant to Wharton's and Nissan. The regional manager contacted me and asked what they could do to make things right. I told him that all i wanted was my car fixed properly, all the recalls fixed, my money refunded for the labor, and perhaps a simple "Geez we're sorry". His response-"Have a nice day", click. I wouldn't buy a ball point pen from Nissan or Wharton's. Treat people right. Its really that simple. Do not walk from this dealership, RUN RUN RUN! My car is now at another shop getting repaired, I literally had 2 parts in my trunk that have fallen off the car. Down right embarassing.