West Virginia Subaru Service Centers

I had to have a regular service and an additional part... - rogereme

I had to have a regular service and an additional part replacement and the service department did both in a timely and relatively inexpensive manner using OEM replacement parts and I was still in and out in a little over an hour. And the price was reasonable for a Subaru!

The Service end product was very good but the wait was... - wvoutdoorsman1976

The Service end product was very good but the wait was waaaaay too long. Set there for two hours for a simple tire repair. Time is money, for customers too.

Outstanding service dept. Thanks to Randy and his team - bruceuhlman

Just like all other times I've brought my car in for service was totally satisfied with the professionalism. and 1st rate concern of fixing the problem.

The first honda I bought was purchased through sales and... - hleigh

The first honda I bought was purchased through sales and Justin Weston was the salesman. My experience was amazing. I go back and I felt I was not listened to. They quoted me a 23 percent apr although they told me it would be 18 percent. I would purchase a vehicle from the same salesman who sold me the first one but not yesterday's salesman. Nothing made sense. They were nice but acted like I was an inconvenience. The first salesman I dealt with was confident and honest. He did not waste my time. They tried putting me in a car I didn't want. And told me the rogue had all kinds of rebates but wanted nearly 10 grand down. I cannot afford that and even if I could, I would not. The rogue and crv prices were the exact same. My first Honda was 389 a month and the payment for this one was going go be on the fence or maybe more than 900. This was the worst experience I have ever had and I would not let my dog make a purchase.

Un Ethical Dealership Buyers Be Aware! - Nanab

I took my car to get a block replace and they crack the side bumper and refused to replace it. Another incident I was trying to buy a car and I told my sale rep, I wanted to buy this certain car and he can get the paperwork started. He did not take the time to proceed with my request and the car was sold right from under me. This dealership has a ethical issues and can’t be trusted. I will never buy a car from them every again.

Service department went above and beyond and saved me... - Pnoman

Service department went above and beyond and saved me over $1,000 by replacing the original tires under warranty when they wore down unevenly at only 18K miles. They also did a 4-wheel alignment and explained the handout showing the before and after settings. I originally stopped at a dealer out of town and they wanted me to pay for everything. Glad I waited until I got home. Quick and courteous. Angela and Bryan were very helpful and treated me with respect. I appreciated that all employees wore masks and the checkin and waiting areas were very clean.

Poor maintenance dept - Danny123

Installed 10 qts of oil (should have been 5 qts approx) on my 3000 mile oil change for my 2018 Subaru Legacy. Might have caused internal engine later. Only time will tell.