Excellent Service - RBT1000
The headlight on my Jetta failed. When I called the service representative told me to bring my car in and they would fix it immediately. They replaced the headlight and performed a multi-point inspection on the car. They told me I needed new windshield wipers, which I asked them to replace. About an hour after dropping off my car, I was on my way with a new headlight and new wiper blades. I could not ask for better service.
Larry Simmons Honda Run Around - NoMore
The service department ruins this dealership. Service department employees can be very rude and condescending toward customers. The reviews tell the story - sales earns high ratings while service ratings are very poor. Read the positive ratings with CAUTION though, some of the 5 star ratings (as of today) are from current and former employees or their friends/family (check the Facebook links) which is a deceptive way to boost your online ratings. We purchased our car new from this dealership several years ago and that process was good, but now we have problems that should be easily resolved but Larry Simmons continues to give us the run around. We will be buying a new car soon, but not Honda, Mazda, or VW because we never want to be forced to go to Larry Simmons again for any service problems.