Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Service Advisor Drew was great in getting my Macan in and... - curtishubmann
Service Advisor Drew was great in getting my Macan in and out during these trying times. I brought the vehicle in for a recall which would take only a few hours. He had a loaner ready for me and his techs had the car finished quickly.
poor service. rip off. - Boe
Very weak warrenty. Looks better on tv than what the dealer owners actually stand by.
Inconsistent mechanic inspections and or shady work.
Have not had any positive experience at all after the initial purchase of our vehicle.
Since they dont stand by the warrenty why would i ever want to go back if they couldn't fix the problems the first time.
However there are several other repair shops or car dealers in the town of Hayward that do put the customer first. That my personal opinion.
I Don't forsee this dealer being around with a good reputation for much longer.
Im giving a negative response based on several negative experiences.
I hope this helps you .
Feeling Ripped Off - Abused
Brought my BMW X3 for a coolant leak. The leak was never diagnosed or correct. Returned home from their attempt and more coolant on the floor. They claimed it could have been washer fluid. Fluid was tested and proved to be antifreeze. They upsold me for a backup lamp and air filter. These two items can literally be removed and replaced in 5 minutes. They claimed .8 hours or $104.95. Additionally, they price gouged me for the two parts charging me $14,04 for a $6.00 lamp, and $52.73 for a air filter selling at other BMW Dealerships for $32.00. Walked out paying $268.20 for a leak not diagnosed or corrected and over priced parts that can easily be installed in 5 minutes. Since the obvious loss of business due to the COVID-19 pandemic, It is quite apparent they are trying to make up their loss in revenue with only the few coming in.
I had some major car problems and they were able to get... - hks
I had some major car problems and they were able to get it fixed and for a reasonable amount. Jerry and Rob were able to work around my schedule and get me in right away. Jerry even dropped me off at my office so I didn't have to call for a cab. I only use them now for service and bought my last car from them too.
Family friendly - Jeremy Tweten
I had an urgent issue with my car. My power steering went to xxxx the day before I had to drive to the cities with my daughter. I called and Joel took care of me. Got me in same day and on my way in time for her flight. While there they were great with my daughter. She wants to go see them all again. Also a special thank you to Mike for fitting in my car with your busy schedule. Simply amaizing experience.
Nothing but EXCELLENCE!!!!!!!!!!!!!! - Hibbert55
This dealership is nothing but professional! I love the guys in sales and service and they always make me a priority. Their preventive service care also makes me feel secure with my vehicle purchase.
I DIDN'T buy my Porsche here, but I wish I did. They... - blewis1041
I DIDN'T buy my Porsche here, but I wish I did. They gave me better service than my dealer! I had looked at a Taycan they had ordered (mine was already on order), but decided to wait for my build. They followed up, congratulated me on the purchase, and when they found our MY OWN DEALER didn't even walk me through the car, they did so (1+ hours) at no charge. This is how you run a dealership. I wish I could rebuy it from them.
Helpful, friendly, no-nonsense service in buying a car. - Kris
Sales rep Shannon Marcott is knowledgeable and straightforward. Great experience! We had been shopping around, knew what we wanted, and the car was in stock.
Marlita has always been a great person to work with! She... - kariwilsmann
Marlita has always been a great person to work with! She explains things to me so I understand them and is very honest about my options. The service department has always been very accomodating with my needs and their time and efforts are greatly appreciated!!!
Praise the Zimbrick - ENDLIS
Sometimes when you pay more you get more, including peace of mind! They really are reliable and trustworthy,they want you to walk away happy!