This was the single worst car-buying experience I've ever - Matt
This was the single worst car-buying experience I've ever had. We ultimately had to leave, go to Fort Collins subaru -and got a much better deal and phenomenal service. Two things were especially problematic. First, they gave us an estimated trade-in amount for our car (11k) but when we arrived wanted to give us 5k! They ultimately came back with an offer of 8k and said they were "taking a risk". Unbeknownst to them, we came in with 3 higher appraisals - and the car was in phenomenal condition. (Fort Collins subaru - i.e., Dellenbach - later offered us 10.4k and when we came in, we got 10.4k. No haggling, no pretending that the car wasn't in excellent shape, etc. In short - the offer we got was what every appraisal suggested it should be and what Dellenbach said it would be.) Second, they did that whole creepy thing where the sales person kept going back to another office to "try to get us a good deal" (they were probably talking about basketball) and kept lowballing us. The "back office" guy eventually came and hovered around our negotiations without saying anything. Super creepy.
I'll keep my money in Wyoming whenever I possibly can. But had we stuck with Halladay (Cheyenne) instead of walking and going to Dellenbach (Fort Collins) - it would have cost us, conservatively, $2500. That's too high a price to pay for state loyalty. Will definitely go to Dellenbach in Fort Collins for future purchases. Halladay is old-school creepy car-buying experience. You can perceive yourself to have gotten a good deal at Halladay (because they'll tell you so) - but only if you haven't actually done your homework before going in - especially if trading in a car.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In