2,954 florida rivian/1000 Service Centers

An auto accident is, for most people, a frightening... - JLALLEN

An auto accident is, for most people, a frightening experience. My BMW 750LI, with every "Bell & Whistle," affords me extraordinary "JOY;"the BMW advertising agency hit it right on the head recently when this campaign was introduced. BMW is very special;I realize now, that it is not just the BMW vehicle, but the entire experience. Pior to an auto accident, I always looked forward to going to this dealership for service, and, while having free coffee, Starbuck's at that, just meander visiting the parts department (by golly, I always purchase something such as the BM Championnship shirts, wallets, key chains, about twenty caps, Clothing, cast replicas, of the 750LI, And, visiting with the personnel afforded me the opportunity to feel so very special, almost like visiting a five star hotel. Well before the most recent ad campaign, I was filled with JOY;oh, my, what a joyous occasion. My eexperience at the Lauderdale Collision Center has beren unique!!!!!!! Typically, in my opinion, visiting a collision center previously has been the least glamorous, most fearful, least pleasant, most anoying experience with all vehicles other than BMW. Doubtless to say, customers are in a much different frame of mind when their "Baby(BMW") is damaged and, the customer, in most cases, is recovedring from an injury of one sort or another. My experience has been nothing but fantastic!!!!!!!I believe that Mr. Steve Suppo, the Manager, Mr. Richard Simms, the Associate Managder, & especially, Omar, the chief Technician(he should be promoted if he is not in this position already,) appear to LOVE what they do. They are a reflection of Mr. Steve Suppo. I think that, if I were the President of BMW, I would get off my Butt, visit them, and tell them personally what great l;pove they are affording your customes. As a matter of fact, I would have all sales personnel visit the people I have mentioned for a few days and learn. Other things beding equal, such as BMW being "The Ultiomate Driving Machine, the BMW total experience, etc., it is the people mentioned, doing the most difficult job of all, personally, who have solidified my desire to purchase only BMW forever and to make certain that I tell at least one person every day about BMW, and only Lauderdale BMW. Incidentally, I drive many miles to visit this particular agency and, I always will. Thank you Holman Family;you have "Got It Right!"

I started off with what I thought was a minor problem…. - Hawgball2030

I started off with what I thought was a minor problem….it turned into a Big Deal. Service Manager took charge and fixed the problem. Thanks so much! I’ll tell my friends where to shop!

no waiting. - CWEBB6306

no waiting. all issues were dealt with. attitude of employees was above and beyond. will continue to use them for service of my BMW

Unfamiliar with Chevrolet service - timc

I own a 2009 Chev HHR SS. It nas always been dealer serviced. I have moved to South Florida and have had to find a new dealer to service it. I have been to Bob Taylor Chev service 3 times. The first time was for lube oil filter and tire rotation, which seems pretty basic for a new car dealer. The car was returned to me without the oil monitor being reset. Upon my complaint, the service manager got the mechanic, who didn't know how to reset it. Finally got it reset. On my drive home I decided to check to see if the tire monitors had been reset. Guess what they hadn't. Back to Bob Taylor. The service manager was upset because I brought the car back, not because his guy hadn't done the job correctly. Second service at Bob Taylor was for a recall, which was done correctly. Yesterday I brought my car in for a lube oil filter change. When checking in I was informed my car had an open recall. I asked them to do the recall while the car was there. When the car was ready I went to pay the bill and they tried to charge me for the recall. After my complaint the charge was reversed. When getting back into my car, I checked the oil monitor. I was not reset. Why pay more money to get a car dealer serviced when it appears the dealer personnel have no clue about servicing their own product. Also I paid for Mobil one oil to be used. Why would I believe that it was used when the parts of the service I was able to check, was not done properly.

Warranty work they don't care at all once it you buy it - Lourrie

I have been waiting for months for warranty work to be done to my vehicle, finally got an appointment to have the work done on a Saturday, I have to drive over an hour to bring my car in for service. I got there and they don't have the parts, even though they knew in advance what I was coming in to have done. It has been over 3 months and they still don't have the parts to work on my car. It's like they are all nice to you to get you to purchase a vehicle but once you do, they could care less about you and what happens to you.

Madison in service was amazing. - Keith Henry

Madison in service was amazing. Answered all my questions with ease. Will recommend to anyone for having their car serviced. Great experience!

Always very friendly greeting. Given a loaner when... - mickeyalso

Always very friendly greeting. Given a loaner when asked. Always tries to solve problem as expeditiously as possible.

I called because my truck was turning over but then - Samantha Kilgore

I called because my truck was turning over but then shutting down. I spoke to both Frank and Ben who told me to get it in the shop. I called a tow service who had it there end of day Wednesday. Thursday by 11am Frank was calling me to tell me what was going on and the ok to move forward with repairs. I agreed to move forward and by noon I was driving my truck out running like new. Thank you Bournes for yet another great repair!

Great experience and got a great car.Thank you Richard... - Larry

Great experience and got a great car. Thank you Richard Suarez for providing me with excellent service and attention to my needs. I will recommend you to my friends and family

Horrible experiences one year apart. - bhornbacher

Horrible experiences one year apart. Battery went bad. After making appointment and bringing car in, was advised that if I wanted new battery under warranty I would have to leave my car for 6 weeks. Battery had to be charged and tested and there was a queue. But if I bought over priced battery, I could be on my way! Ka Ching for Braman! Second experience today. Received emails from Braman stating that my mini was due for serve. Called to make appointment. First spoke to service booking person, the to service advisor to find out what wa die and price. Service advisor told me I still had free maintenance, and then personally booked my appointment. On arrival today at Braman, was told that my service wasn’t due until January and I would have to come back in January or pay for service. Complained to service manager. No joy. NEVER GOING BACK TO BRAMAN FOR ANYTHING!! Thankfully there are other Mini dealers in the area.

Refuse to make an appointment for a PAID diagnostic on a - paul.shaffer6

Refuse to make an appointment for a PAID diagnostic on a 2012 Focus with 145k miles because it is too 'Old'. That tells me all I need to know about their commitment to the product. Would never consider them for service, and certainly not purchase based on that alone.