6 Saab Dealers near 10510near 10510

Being that this is a luxury car I expected to be treated... - saabowner888

Being that this is a luxury car I expected to be treated like "royalty"...not quite so but better than say at a Chevy one. It felt just the same. The initial friendliness is ok but when things get really testy their customer service skill goes away. Instead of trying to defuse a situation I got a response that pretty much said "go away." I was so angry that I wanted to punch a wall. Every time I go there they try and find things that need to be fixed (commission based sales). They're good for routine items like oil change which a) don't take too much time and b) don't run into trouble. Other kinds of service require lots of time (and money) since their core competency is not doing major repairs. I felt cheap and slimed all over after my visit today. Their treatment of me started with Paul and he did not take ownership of making me, the customer, feel valued. Sure he tried to pass off the complimentary car wash as a "favor" but I dismissed that small gesture to justify the gouging and poor treatment.

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I have purchased two Saabs from this dealership in the... - Jim Martin

I have purchased two Saabs from this dealership in the past 25 years (they've been very reliable automobiles) - no sales pressure. This is a family business and customers are treated with courtesy. As for service: I brought the car in thinking I needed a clutch replacement but was informed that it was just the clutch slave cylinder...a huge difference in cost. The service department is honest and competent.

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Misdiagnosed our 9-3 convertible for the 2nd time, and... - brational

Misdiagnosed our 9-3 convertible for the 2nd time, and then went on to list 6 other items that needed work for $1,000’s. Took car to non dealer, and they refuted the needs for engine mount repairs, transmission mount repair, alternator replacement ( the list goes on). I am afraid we may have been duped on earlier visits. I cannot recommend Saab of Westport’s for service.

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