6 Suzuki Dealers near 17402near 17402

Icame into the dealership to purchase rear wiper for my... - Bobbidabe

Icame into the dealership to purchase rear wiper for my SX4 only to find both the service and parts departments closed on Saturday. I have been in customer service my entire career and this was most unsatisfactory to me. I pursued the matter further by entering the sales department and Mr. Hover greeted me. I told him I wanted to lodge a complaint about both the service and parts department being closed and they should be open at the minimum 1/2 day. When I explained my circumstance and that I had the same problem with the previous dealer, Faulkner about trying to obtain a rear windshield wiper, Scott took the added step and said he would try to locate the part I needed and sell it to me if located. Scott could have very easily apologized and said the parts department is closed and would reopen on Monday. He did in fact locatge the necessary part and after paying for it, I asked for his name or card so I could see he was recognized for his "over and about" customer service. I plan on sending a personal letter to the owner of Sutliff, Mr. Greg Sutliff so he can personally give Scott the recognition he deserves. It was because of Scott, a potentially bad first impression was difused and a satisfied customer was taken care of. Robert Bowman Proud Owner of 2007 Suzuki SX4.

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