46 Ford Dealers near 24740near 24740

Some of the most hardworking folks I’ve seen. Really went... - C. P.

Some of the most hardworking folks I’ve seen. Really went out of their way to find me what I wanted. I had credit issues from a divorce, but they got me in a good payment

Been a satisfied customer for many years. - kerryd5379

Been a satisfied customer for many years. I would not go anywhere else. Trustworthy, honest.

BUYER BEWARE: Don't let their reviews fool you. - Kevin

BUYER BEWARE: Don't let their reviews fool you. They used a 3rd party website called Birdeye to filter good reviews online and suppress the negatives ones. If you check all the other sites, the true story of how this dealership operates is right there. I had a terrible experience overall. I purchased a 2023 Ford Bronco with a Hardtop, because I saw it listed on Facebook. First issue was, they posted online they were selling for MSRP which is why I called, but then was told since I was paying cash for the vehicle, they would have to charge me $5,000 OVER STICKER because I wasn't financing it with them????? I finally got that negotiated back down to MSRP since I was trading a brand new paid for truck. They delivered the Bronco next the day and I wrote a 4K check for the difference in price plus the SOFT TOP I wanted since I didn’t want a hardtop bronco. They promised to send me my a fully functional soft top. 2 weeks later, my local dealership in Nashville, Tn called and said my soft top "fabric" came in. Perplexed, I called and asked what he was talking about? My local dealer said they received the fabric but not frame or side windows. So basically there is nothing you can do with this fabric. I paid extra for a full "soft top" for my new Ford Bronco and once the dealership figured out they messed up and looked up the wrong part and cost, they said they could not uphold the agreement and since the "WE OWE" stated "soft top" then they did all they could do and would not be sending me my soft top or be refunding my money. Jonathan Brown, in the customer service dept called me and said he was going to work on this and that was 2 weeks ago. I have called 4 different times and left messages with no response. Buyer BEWARE, read your paperwork closely and fill in the blanks that they dont. See attached photos. There are so many great dealers out there that do what they say they’re going to do. Do your homework and make same mistake I did giving this dealership your hard earned money.

outstanding customer service provided by Mr. Shawn Hayes,... - lutell

outstanding customer service provided by Mr. Shawn Hayes, greeted me as a valuable customer, provided honesty response and estimate, quick, timely service...Great experience during the time of my visit. Repairs performed on my 1999 ford expedition..

Purchased new vehicle - Cbnate25

Willing to work with you will give you the best deal have bought several vehicles here, recommend stopping by to do business. every one is very friendly 😊

BRAD BOUNDS IS THE MAN! - DOY.BORO

BRAD BOUNDS IS THE MAN! GREAT EXPERIENCE WITH MY PURCHASE - WELL WORTH THE BEAUTIFUL RIDE INTO THE HILLS OF ASHE COUNTY! I STRONGLY ENCOURAGE YOU TO CHECK WITH BRADLEY (BRAD) BOUNDS BEFORE YOU PURCHASE YOUR NEXT VEHICLE!

I regret purchasing a vehicle from Wallace Ford of - jerryandchristinaedwards

I regret purchasing a vehicle from Wallace Ford of Kingsport. The truck has spent more time in the shop than being driven, and every visit resulted in a different explanation for the same unresolved problem. I was told twice that the issue was the battery and later that it was the alternator, yet none of those repairs fixed the problem. I also paid Wallace Ford to repair a board related to emissions issues, but the truck continued to have ongoing starting and reliability problems. Eventually, even the head mechanic told me to take the vehicle to another dealership because they could not fix it. After all of this, my independent mechanic discovered that the main ground wire for the engine was completely disconnected and dangling behind the motor. This issue was found after the vehicle had been serviced and brought to Wallace Ford multiple times. I cannot say when it was disconnected, but it raises serious concerns about the quality of service and inspections performed while the vehicle was in their care. In addition to the mechanical issues, I was offered a “special deal” for a free key-fob replacement at the time of purchase. Honoring that promise required multiple phone calls, me doing the legwork of transporting paperwork to another dealership, and being told I would have to pay for it before they finally followed through. Overall, this has been a frustrating and expensive experience involving repeated failed repairs, inconsistent diagnoses, and poor follow-through. Based on my experience, I cannot recommend Wallace Ford of Kingsport and strongly advise others to be extremely cautious before purchasing a vehicle here.

This shop is a joke, Had car in for brake problems,... - mikecherrie

This shop is a joke, Had car in for brake problems, fixed wrong thing, problem occurred again that night not 60 miles down the road. THEN the part they replaced went bad and I had to take it into another dealer to get it fixed right. They are a two bit second rate shop. I wouldn't let them work on my granddaughters tricicle. Better have triple A on speed dial if you use them . If I could rate no stars I would.