2 Audi Dealers near 36117near 36117

I am extremely disappointed with the service I received - PV

I am extremely disappointed with the service I received from Audi Birmingham. I brought my 2022 Audi Q3 in for the recommended 40,000-mile service—the most comprehensive scheduled maintenance offered by the dealership. The invoice included a documented multi-point inspection, brake inspection, and fluid checks. Within days of the service, after relocating from Alabama to Massachusetts, I received a low windshield washer fluid warning. After adding fluid, I discovered that the washer system still did not function properly. During my Massachusetts state inspection, I was advised to have the vehicle evaluated by an authorized Audi dealership. Audi Brookline diagnosed an internal blockage in the washer reservoir that required repairs costing approximately $900, in addition to a diagnostic charge. Given that Audi Birmingham documented a multi-point inspection and fluid checks only days earlier, I was surprised that this issue was not identified before I left the state. I contacted Audi Birmingham immediately. The sales representative acknowledged concerns about recent service department issues and advised me to work with management. I then communicated directly with the Service Director, who asked us to wait until Audi Brookline completed its diagnosis. After providing him with the diagnosis and repair estimate, we received no response whatsoever. Multiple attempts to obtain a resolution were simply ignored. The most disappointing aspect of this experience is not only the repair itself, but the complete lack of customer service after the fact. When a customer spends hundreds of dollars on a factory-recommended service before moving across the country, they should be able to trust that the inspection was performed thoroughly and that legitimate concerns will at least receive a response. I have now escalated this matter to Audi of America and hope they will provide the level of customer care that I expected from an authorized Audi dealership.

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