I recently had a disappointing experience with the - Stirminator
I recently had a disappointing experience with the service department at Missoula Nissan and feel it's important to share for the benefit of others.
I brought in my 2015 Nissan Juke, which only had 38,000 original miles, due to what felt like transmission slipping. After inspecting the vehicle, the service manager informed me that the CVT transmission would need to be replaced at a cost of approximately $7,500. I was told this is a common issue with CVT transmissions and the miles do not matter as to when a CTV transmission will fail. Really, only 38,000 miles!
As a potential first step, via voice call, they informed me of the transmission problem plus they offered to change the transmission fluid—for an additional charge—which I approved. When i picked up the vehicle, they nevver provided me with any quotes to replace the transmission. Unfortunately, the vehicle still exhibited the same symptoms after the service. Despite this, the car remained drivable, although it felt unstable and unsafe.
A few days later, I received a follow-up call from someone by the name of Clay, at the dealership asking if I’d consider selling them the vehicle, which I declined at the time.
Ultimately, I sold the vehicle to a private mechanic for $3,000. A few weeks later, I followed up with him, and to my surprise, he informed me that the transmission was not the problem at all. The issue was related to the fuel system, which had caused the car to enter limp mode. Once the fuel system issue was resolved and the computer reset, the vehicle was back to running normally.
In total, I lost approximately $10,000 due to what I now believe was either a misdiagnosis or a failure to investigate the problem thoroughly. Given the dealership’s quick interest in purchasing the vehicle after their diagnosis, I can’t help but question their intentions.
Based on this experience, I no longer consider Missoula Nissan to be a trustworthy or reputable service provider. I had previously considered purchasing a new vehicle from them, but after this incident, I will be taking my business elsewhere. I encourage others to seek a second opinion before authorizing any major repairs.
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