I purchased a 2025 Audi Q7 in July 2024 and offered - Esther P
I purchased a 2025 Audi Q7 in July 2024 and offered incentives totaling $7000 yet when completing the purchase paperwork with Manual Garfias, these incentives were reduced to $4500 and does not inform me. Mr. Garfias requests to email the paperwork at the time of purchase and it takes him 1 full week to email them. When I receive the paperwork, I asked Mr. Garfias why my incentive was reduced. He proceeds to claim this was fully disclosed at the time of purchase, yet when I state it was not the manager suggests to review the video of the transaction. When I am told the video is UNAVAILABLE, I request to speak to the GM, Todd Vagi. Mr. Vagi does not acknowledge Mr. Garfias deceitfulness but simply gives me the option (if I want the full $7000) to refinance my vehicle with a local credit union at a higher APR costing me an additional $2100. This offer was not only insulting but unappealing! While I love my Audi Q7, I will NEVER give Audi North Park any future business and will strive to post this review on all platforms available to inform any future buyers to beware of this dealerships deceitful practices!
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