3 Recreational Vehicles Dealers near 80817near 80817

Most Horrible experience ever!!!!!! - Pissed Off!!!

I bought a Leisure Travel RV from these folks. Upon picking up the new RV had multiple problems, starting with the sleazy finance manager changing terms & conditions of the purchase (original purchase-paid in full) & we didn't notice. This took so long we had to rush to DMV office & by the time we got back one employee was standing outside the office with our keys & the dealership closed. Once we got our keys he took off. Attempted to start the RV immediately engine light comes on. After an hour of making calls were told by Mercedes it was ok to drive it, just have the engine checked. Turned out that someone at the dealership had knocked off one of the sensor electronic connectors (no shock!), to have this fixed later. When we drove home discovered the whole RV shook like an unbalanced washing machine. Once home we discovered they power washed the RV (BAD BAD BAD THING). Our mattress was soaked, & water running on the floor-water in headlights & more. Subsequent calls resulted in the van being picked up & taken for being fixed. BUT IT WAS NOT. Instead they told the Mercedes Benz repair shop only to do a wheel balance-did not check out the shimmy shake & other problems we asked to be fixed. We then retrieved a copy of the work order from Mercedes. Intermountain-drove it claimed-we found no problems you claimed-this is why the ticket did not voice YOUR concerns !!!!!). This is the worst customer service we have ever received-even overseas. We have a copy of the dealer ticket shows that InterMountain only had a wheel balance done & it did not fix the shimmy-shake). All other items we asked to be fixed where ignored by InterMountain. When Intermountain returned to us, & immediately the Murphy bed malfunctioned...they fixed that but when the RV was returned, there was oil cowboy boot footprints all over the floor & carpet. xxx? We had other problems as well, including 2 employees who treated us badly even yelled at us! So we contacted Leisure Travel, & the told us the dealership was in trouble over inability to service correctly & more, they had to send technicians to the dealership to show them how to repair.. Example- they installed a BBQ quick connect disconnect system-took a week & they did it so badly-the rubber hose fell on the exhaust system-& THEY BLAMED US! Could have killed us!!!! Let's see-they install with a rubber hose that falls on exhaust system-how in the heck can that be our fault? Dan Meyer even told us-this is the first time we have installed one-good job Dan! There is so much cant put it all here. However I asked Leisure Travel to allow me to have someone else do the warranty work on my RV & they very easily said yes as long as it was not a competitor (sells RV's). So we did. Then the InterMountain Coach owner tried to interfere & insist we bring it to him, telling Leisure Travel we were only a couple miles away (does 28 miles sound like a couple?) any way Leisure Travel contacted me to ensure the new service center was not a dealership & then they told Intermountain to leave us alone. Greedy outlaws without ethics or morals. Who would buy from this kind of business. This whole farce was so bad that I to this point today bristle when I hear their name. I in my humble opinion, I would not purchase nor conduct any matters with a business who treats customers like this. & if they refute this I will happily share emails & documents from both Leisure Travel & Inter mountain coach that will factually show you the truth. The only requirement I ask is you state that you are not a dealership employee, or associated in any manner or way with intermountain. I will respond & then we can communicate-possibly save you the whole farce I went through, save time, money, anguish & a lot of pain. Ask them for the emails & documents- they will not give you the time of day. Better yet-if you are thinking of buying from them, contact me & I will go with you to the dealership-with the Mercedes tickets-& the emails from Intermountain-& the emails from Leisure Travel. Then you can see who is being honest.We now use TURBOSRV in Monument Colorado, as Leisure Travel has authorized them to perform warranty service on the RV. they come to you or you can take in. The owner Eric, is as honest as the day is long, I have followed the guidelines people names are posted (Dan Meyer published owner of Intermountain). Liesure travel is company made my RV, & Turbos RV owner Eric also published.Just one note on Leisure Travel service & products. Honesty, & customer satisfaction is their true mission. I have nothing but praise for Liesure Travel & their products. Had it not been for Intermountains power washing our RV, sloppy work, & dishonesty behind what we could see, I would say the best RV we have owned-but Intermountain spoiled our “new RV ownership joy”. Liesure Travel & TURBOSRV has made it a pleasure to own again. One last comment is that as an RV owner of multiple RV’s never-ever had I dealt with a company who has acted in this manner.Ohh-if you go to the Intermountain page- you will see nothing but RAVE reviews-our customers love us! Well- if you remove all but the positive reviews, I guess so-but they even in this are dishonest-only posting positive reviews. Why-because if they posted the negatives-you probably would shirk them off like a pair of ill fitting panties!

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