Great experience - MIMISTANTON
Adrian was great to work with. It was a painless experience -- not what you usually expect when buying a car. Would definitely come back for a future purchase.
Top Reviewed Specialists At This Dealership
Great Buying Experience - Shari_n_Mike
Had a great experience at Oak Lawn Mazda. Shelby was very pleasant to work with and had a great personality. She along with the sales manager Mike came up with a price that my husband and I were happy with. Julian handled our financing paper work and was great as well. They had a great selection of new Mazdas and used luxury vehicles. We love our 2013 Mercedes ML350.
Elite Master Certified Sales
Elite Master Certified Sales Executive
Certified Sales Associate
Great dealership! - Ariel
Everyone we worked with at this dealership was friendly, helpful, and truly invested in helping us find the right car. I would recommend this dealership and it’s staff to anyone looking to purchase a car!
New Car Sales
New And Pre-owned Specialist
Thank you - Patrick and Erin
We had a great experience at the autobarn! Brian was a rockstar and answered all of our questions via text for weeks leading up to our appt! And Ali saw it through, thanks guys!
Sales & Finance Manager
Car Buying Made Easy - mazdag
We had researched our car before heading into the dealership. We knew what we wanted and knew what we felt to be a fair price. Kamal made the experience incredibly easy. We avoided the back-and-forth, got a deal done quickly at a good price and found the dealership to be very accommodating with delivery of the vehicle and service.
No nonsense pleasant sale - Erik62
Went in needing a quick sale due to time constraints and knowing what I wanted. After a brief mix up of not having the vehicle ready Taylor helped expedite the paperwork and vehicle processing and was helpful in walking through all steps, answering all questions and helping make the process smooth and low stress. Processing was smooth and quick and it was a great visit.
Sales & Leasing Consultant
Painless car-buying experience - tough_critic
From the first email I received from my sales guy Chet Poplonski through to the "paperwork part" with Marta, the experience was enjoyable and hassle-free. I did my research, knew what I wanted and sent out requests. Chet was one of many to respond, but he was also the first and in his email gave me a link with all the info I needed to make an informed buying decision. When I arrived, I was greeted warmly and he sat down to talk with me about my request. He immediately went to work finding some cars for me to test drive and even dug them out himself before the porters could make a move. He patiently allowed me to test drive three models, even though 2 were virtually the same (sedan vs. hatchback) and then we came back to the dealership to crunch the numbers. Most people hate the finance part, but Chet made it painless. I knew what I wanted and he worked with me to get it. It was quick, no back and forth and voila, I landed with a deal I liked.
The paperwork process is always long, but Marta explained everything thoroughly, which made the process a lot more tolerable.
I walked away from the deal and the dealership like I got a great car at a great price with phenomenal customer service. I would highly recommend this dealership and especially Chet. He knows this business like no other, is a people person who doesn't waste your time, gives it to you straight and really works to make sure you're satisfied. A1 experience. This is my first Mazda buying experience, but it will definitely not be my last.
Detailed Personalized Assistance - Harsh99
We recently purchased a new Lincoln at Napleton Autowerks Bourbonnais. The staff listened to our needs and helped us search for the vehicle we desired.
Internet Sales Manager
Long Distance - DDNKD
After contacting the dealership from Sioux City Iowa, 442 miles away, I was impressed from the first contact. Being so far away and not being able to see the truck personally, I asked for better and more detailed pictures, done! Nest I asked several other questions concerning the truck, answered in a timely manner. They even picked me and the wife up from the airport in Chicago, and drove us to the dealership, so see the vehicle. Every bit of this experience was delightful and very well done by Kent and the whole staff at Anderson's. I wouldn't hesitate to fly back there and do business with them again, and the wife is hoping for the same thing to happen.
Great staff and very thorough and straight forward in every aspect. Nothing but the best!!!
Thank you guys for everything
New and Used Vehicle Sales
Happy repeat customer! - Mike J.
I have bought several cars from this dealership over the past 13 years, each time I felt I got a fair price and excellent service. They provide a personal touch and show genuine interest in making each sale a win - win for both the customer and the dealership.
Great deals - Kateygrace15
I had an appointment with a senior salesman and was emailed to confirm this appointment but when I showed up no one knew why I was there and I felt extremely embarrassed because it was a big deal that I was buying my first car on my own. I was sent to Sydney and she made my sales experience great. she was very kind and helpful. The deal offered on my car was great and when I was talked to by Ken for finance and he made sure I knew exactly what I was signing for and how it affected my car which was very important to me. Great dealership just not so great communication between employees.
Red carpet treatment - Hifi1975
I was calling around to every local dealership looking for a 17' Miata RF. The color I wanted was nowhere to be found. Was told at other dealers I'd have to wait till summer. Contacted Eric Cotto at this store and he simply said "give me 1 day and I will see what I can do". Well not only did he GET me the car other dealers said was impossible but he did everything in an honest way never once lied or promised me anything he couldn't deliver. Job well done! Best experience in my 46 years of buying cars.
Great Car Buying Experience - slakie
My husband and I recently purchased a 2015 Ford Explorer. Going into the dealership, we were a little hesitant as we both have had horrible experiences in the past with car salesman/dealerships. Coming into Art Hill, we were pleasantly surprised and they thoroughly exceeded our expectations! We met with Richie Pauley who was fantastic. He truly listened to our needs and was very straightforward with the process. The finance department did a great job of taking care of us and we were well informed on our purchase. Everyone we met with from Tony to Richie to Stana; they were all very professional and extremely helpful. The environment at Art Hill is completely different than any dealership we have ever been to. They work together as a team and truly have their customers best interest in mind. Hands down, the best car buying process we have ever had. I would highly recommend Art Hill for all of your car buying needs. They made us customers for life!
Wonderful experience - Otis
Dan Eugea was exceptional to deal with as well as the management. Thanks for your help we love our car and would recommend anyone to come out to work with Dan!
1st Time Car Buyers Amazing Experience - poet427
Before working with Jeremy Roe I had only ever bought used cars from private sellers. I was very nervous to walking into the dealership only ever knowing the car salesman stereotype, but Jeremy along with his teammates Melissa and Skylar very quickly put me at ease. Listening to my needs, wants and budget, and showing me vehicles that met those needs. There was no pushing or rushing. They answered all of my questions and helped guide me to a car I now absolutely love!! They really made this experience an amazing one.
Love my car, can do without the sales/service team. - Joe Mack
Here is the listing of complaints I have with my buying experience with Pugi. To start, it took them 4.5 hours, to complete the full transancation. Partly due to the Sales Manager, Cody Bakr not inputting any of the agreed upon sales information into the computer system.
Next, they had no idea upon the agreed upon purchase price. I had to calculate and show them the agreed amount. Once done and agreed with staff, the paperwork went to finance, it was still wrong. I am currently calling every day to get a response, as I noticed it after the fact. They have not called me back or made any attempt to correct.
Also, my trade in value was not matched as promised by Cody Bakr, who verbally told me they would as long as I showed the documentation from another dealership.
Then, the salesmen noticed a half a tank of gas was missing and the navigational chip was not yet installed during a walk through of the vehicle. The salesman promised before we left these would be done. As we left the dealership, I noticed both of these were not done.
The Pugi team has made no attempt to call/email me about these issues, specifically what is owed back to my due to their incorrect sales price of the vehicle. I would highly recommend anyone who deals with this team to strongly consider another dealership at this point.
Simple, honest, and overall great dealer - Kayla Stanford
All around, great dealership. I can't imagine ever buying from another! Tim and Paul were great, treated me well, and made things not stressful!
Service Dept.--No Follow Through - JTB
I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master" Mazda tech go for a short ride, before leaving the car, to help me understand the issue I was hearing. I called the morning of the appointment, and spoke to Justin W. another service advisor, to conform that the technician would be available. He told me yes. So when I arrived, at 3:00 pm, for my 3:15 pm appointment I was checked in. When ERIC the "Master" technician spoke with me he told me he was not going for a test ride. I asked why and he replied" I have another appointment after you and I am picking up my child at 4". I told him that I scheduled this appointment specifically for a test ride to help me understand what I was hearing. ERIC REFUSED TO FOLLOW THROUGH WITH THE SERVICE APPOINTMENT, AND TOLD ME JUST LEAVE THE CAR. I took my car and left. I will never return.
First class experience. - Mrs cx5
I usually do not take the time to write reviews however I feel the need to share my recent visit. First of all, my sales rep was Mitch. He made the point to let us know we was fairly new as a car salesman. You would never know. He was very knowledgeable explaining all the features on the Mazda CX five He took the time to explain all the features, especially to my wife. We had visited a different dealership in Schaumburg, and I must say, there was no comparison We also met the manager, I believe his name was Bill. He was very professional, polite, and actually made us feel welcome they actually matched the price we got from the other dealership, and had the car in stock. I can honestly say, this was by far the best experience we have ever had in purchasing a new vehicle
We love our new Mazda, and will be spreading the word about Roto. My family and I are grateful. Thank you Bill, you have a great staff, and really know how to make people feel welcome. They even gave us a free oil change. I would highly recommend this dealership for a new Mazda or even a Subaru. Mitch and Bill are a great team and an asset to Mr. Roto. Thank you and keep up the good work.
Chrysler 300C - Jrc2008
Had great experience and love our car. John was so accommodating and patient as we drove several cars and went back and forth on what we wanted. Got us exactly what we wanted for price we wanted!!!
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