Carlos Hernandez

Alfred, Carlos, Kyle, and Sam were extremely helpful and nice. My wife and I were in a bit of a time crunch, due to our need to pick up our great grandson from school. They were all very helpful. They made nice. My wife and I were in a bit of a time crunch, due to our need to pick up our great grandson from school. They were all very helpful. They made our buying experience with Five Star Ford a joy. We will recommend Five Star Ford to all our friends and relatives. More

Helpful 1

Report | Print

I called Five Star Ford in June to order a bronco sport for my son. Brieanna immediately was able to help me. From the beginning she answered questions promptly and detailed. She kept me apprised of the m for my son. Brieanna immediately was able to help me. From the beginning she answered questions promptly and detailed. She kept me apprised of the manufacturing timeline and delivery. More

Helpful 0

Report | Print

Grandpa is the best sales associate ever. A true pleasure to deal with Alfred, Jeff Crabtree snd David MIT Welch. Look forward to owning my Expedition Max Limited. pleasure to deal with Alfred, Jeff Crabtree snd David MIT Welch. Look forward to owning my Expedition Max Limited. More

Helpful 1

Report | Print

This was a phenomenal experience ✅ 😊 When I needed a This was a phenomenal experience ✅ 😊 When I needed a good strong well capable truck for work I was stressed and worried, that is until the excellen This was a phenomenal experience ✅ 😊 When I needed a good strong well capable truck for work I was stressed and worried, that is until the excellent performance done by Carlos Hernandez and Brieanna Lopez for my motor vehicle needs. They quickly and stress freely found a truck that was a impeccable fit for me! I’ll be sure to send 5 Star Ford anyone I hear is looking for a Reliable and Beauteous vehicle 🚗 👍 More

Helpful 0

Report | Print

Service Mgr was nice in trying to explain. However it should not take 3 weeks just to diagnose if there is a problem. I agree that specialist would take longer to work on problem. As it was my vehicle wa should not take 3 weeks just to diagnose if there is a problem. I agree that specialist would take longer to work on problem. As it was my vehicle was there for 3 weeks to get an oil change and a recall on transmission. Nothing else was determined wrong. If Ford service takes that long I will reconsider who I choose in 3 years. More

Helpful 0

Report | Print

I went to visit this current dealership yesterday, and your so called salesmen was very rude. Instead of helping he was judging and replying with rude comments. Will never ever return here. He had the aud your so called salesmen was very rude. Instead of helping he was judging and replying with rude comments. Will never ever return here. He had the audacity to say "ok so why did you come here then." REALLY i dont know why i came here now. All i wanted was to look at a certain car but instead he continued to judge so THANKS, you lost a sale GREAT WORK! More

Helpful 0

Report | Print

Five star ford was recommended to me by at least six family members that have purchased vehicles through five star. The dealer discounts and rebates were definitely better than any other dealership that family members that have purchased vehicles through five star. The dealer discounts and rebates were definitely better than any other dealership that I had visited through the internet. The sales manager and sales person were very savvy about their vehicles. They were professional in dealing with Me with what I was looking for in a vehicle and of course the pricing. More

Helpful 0

Report | Print

I just wanted to say Five Star Ford really worked out for me. I recommend Carlos Hernandez. He helped me alot with getting my car. It was a pleasant experience doing business with him. He will definately sho me. I recommend Carlos Hernandez. He helped me alot with getting my car. It was a pleasant experience doing business with him. He will definately show he is committed to having satisfied customers. More

Helpful 0

Report | Print

Amazing experience Everyone here was awesome I had a great experience I’m very busy and they worked with me over the phone to get everything ready. Very polite and help Everyone here was awesome I had a great experience I’m very busy and they worked with me over the phone to get everything ready. Very polite and helpful. I loved it More

Helpful 0

Report | Print

Thank you CARLOS! Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was totaled out due to flood damage but i had all documentation from my claim, cash in hand for my down payment, and ready to leave with a vehicle because my rental is expiring. He ran my paperwork through the system after telling me he would be able to communicate with the bank what was going on with my previous vehicle. He came back and said i had awful credit and dont make enough money for the car i want. I had no problems with my first vehicle and with a 100 percent on time pay history i expected it to only be easier. I am 19 years old and work very hard to build my credit from a young age and he made me feel like it wasn't anything to be proud of. He wanted me to put double the money down and when i said i wanted to go home and think about it he said he would give me 15 minutes if id like. WHEN I WENT TO FIVE STAR FORD i looked at the cars on the lot before entering the dealership. My sales guy Carlos met me on the lot and had amazing energy from the start! He asked if it was my first time and made sure he welcomed me to the location and company. I had just found out GAP insurance was dragging out the deadline for their check and was stressed about having to borrow a family members car. I went into Five Star with a "oh well, here goes nothing" attitude. I explained the situation with my car and he was so quick to gather my information. He had me email him my documentation from the car claim and actually used it when talking to the banks. I wanted another Mustang and he found a vehicle that fit everything i wanted plus a cheaper price! I was and still am in love with it! He had the car pulled around for a test drive and was very knowledgeable about the vehicle. I had to leave to run an errand and by the time i got back (30 minutes to an hour) he had an approval and the financial department on stand by for my ok with the sale. He was very straight forward, didn't sugar coat anything, let me know i was in charge of how the sale went and what i wanted was always first! He wasn't only an amazing sales consultant but an overall great guy! My cheeks genuinely hurt from how hard he made my boyfriend and i laugh during any wait times! He put a business car in my folder with my brand new car documents and i grabbed a few extra from his desk! You can expect me to refer everyone to him! Thank you Carlos for helping relieve a stressful situation and for being on my side the entire process! Joe in finance was very efficient, quick and friendly as well! He made the paperwork process just as fun as looking and driving beautiful mustangs! My experience here was not at all what i was expecting and i am so happy with everything that was done for me! More

Helpful 0

Report | Print