Crystal Sanders

New truck purchase We went in just to start getting ideas for the purchase of a new truck. Kevin was great and found us a truck that more than met our expectations and We went in just to start getting ideas for the purchase of a new truck. Kevin was great and found us a truck that more than met our expectations and pricing. We were so satisfied with the entire teams actions that we went on and bought a new truck. This was one of the most pleasant experiences we have had in the purchase of a new vehicle. We strongly recommend 5-Star Ford for anyone looking to purchase a new Ford. The staff is highly motivated and professional. We look forward to purchasing vehicles from here in the future. More

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my purchasing experience From the first time I walked into the dealership I felt welcomed, appreciated & understood. John Litttle has an extensive amount of knowledge when it From the first time I walked into the dealership I felt welcomed, appreciated & understood. John Litttle has an extensive amount of knowledge when it comes to what programs are available & how they work. He has a clear understanding of which programs could help me and how. For months I was hesitatant, used to being uncomfortable in the car I was in. But John was very helpful & encouraging. I went to other dealerships but I continually felt pressured & felt that my concerns were not being heard. John & Crystal worked well as a team & took care of my needs & concerns. They were both very friendly as was the whole staff. I actually commented on that several times. Iam very pleased with my experience from Five Star Ford & would recommend them to anyone no matter what their credit situation. Kari . More

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Fabulous Customer Service This was the best car buying experience possible!! Crystal was very helpful and very patient with me as I took the time to figure out exactly which ca This was the best car buying experience possible!! Crystal was very helpful and very patient with me as I took the time to figure out exactly which car I wanted. She helped explain everything to me as we went along. We discussed features and cost throughout the entire process. She was very knowledgeable about everything and I can not express how helpful she was to me. Anthony made the financing end of everything very painless. Freddie was extremely knowledgeable about all of the features of my new car and took the time to make sure I knew how to work everything before I left. I have never had an entire group of people work so hard to please their customers. When I left with my new car, I felt like they treated me like I had bought the most expensive vehicle they had. I was very impressed with everyone! I will tell everyone I know to go to Five Star Ford for all of their car needs. More

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Five Star Ford Thank you to the sales staff of Five Star Ford! Kevin was very friendly and helpful as I dicussed what I was looking for and what was within my budget Thank you to the sales staff of Five Star Ford! Kevin was very friendly and helpful as I dicussed what I was looking for and what was within my budget. He was very patient as we looked at a wide variety of vehicles and finally chose one that fit perfectly with what I was looking for. Bob, John and Crystal were also very friendly and helpful and lent me their assistance in any way they could. I would definitely recommend Five Star Ford to anyone looking for a new or preowned vehicle. Thanks again!! More

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F-150 purchase The sales team treated me with respect and truly worked to match me with a vehicle that fit my needs and budget. They were friendly and fair. The de The sales team treated me with respect and truly worked to match me with a vehicle that fit my needs and budget. They were friendly and fair. The dealership has a good inventory at fair prices. Enjoyable experience! More

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FANTASTIC CUSTOMER SERVICE We couldn't be more pleased with the tremendous effort and great result from the 5 Star team. I was in the hospital when they found my vehicle. I bo We couldn't be more pleased with the tremendous effort and great result from the 5 Star team. I was in the hospital when they found my vehicle. I bought it and they delivered it to the hospital!!! I drove it home from the hospital when discharged. The 5 Star Team listened to what I wanted and immediately alerted me when the vehicle I was looking for came in. I got a really good value which was well within the price range I initially provided. I definitely got a better vehicle for the money than I expected. The 5 Star Team gave us a great experience. We will certainly be back. We will definitely recommend 5 Star to friends and relatives. More

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It took a few days to work out (my situation was complicated due to my moving to a different state in less than a month), but the folks at 5 Star made the experience a wonderful one. Buying a car c complicated due to my moving to a different state in less than a month), but the folks at 5 Star made the experience a wonderful one. Buying a car can be very stressful, but when you feel an environment is created in a dealership where people are really trying to meet your needs as opposed to the reps- it creates for a way more pleasant and ultimately productive relationship and outcome. I really appreciate their help in finding what turned out to be my new car! More

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Happy Camper I am 81 years old and have purchased many new cars - this is our first Ford product, a 2014 Taurus Limited, a great car, a good price, a fair deal, an I am 81 years old and have purchased many new cars - this is our first Ford product, a 2014 Taurus Limited, a great car, a good price, a fair deal, and an experienced professional friendly sales team that knows their products and willing to share their knowledge. A special thanks to Kevin Jones for his patience and thoroughly answering questions. Thanks also to Crystal Sanders for the email traffic last summer that helped guide us to Five Star Ford and settling on a Taurus. The time John Little spent explaining all the great features of our new Taurus on the day of delivery, 3/20/14, is thoroughly appreciated, has been of great value, and has enhanced our enjoyment of our new Taurus. Bob Carmack took the time from his busy schedule on the day of delivery to meet with my wife and me and make sure all things were in order. Tut Edwards is without a doubt is the most knowledgeable and experienced vehicle finance counselor with whom I have ever dealt. Overall we give Five Star Ford and our sale team FIVE GOLD STARS. More

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Came in for service on existing vehicle, and asked for a trade-in value on our other, older vehicle. We stated that we were interested in buying either used or new in the next 5-6 months, and wanted to be p trade-in value on our other, older vehicle. We stated that we were interested in buying either used or new in the next 5-6 months, and wanted to be prepared on our trade-in. Sean introduced us to Crystal, who became familiar with our situation, and started working relentlessly to find something in our price range that we loved. We didn't intend on purchasing anything until Aug/Sept, but Crystal was able to work up a deal that fit our budget and allowed us to purchase now instead of waiting. We met with Anthony to work out the financing portion, who was extremely helpful and knowledgeable as well. But the most important and appreciated trait that they both shared was being up front, honest, and patient. We never felt any pressure from anyone for the sake of making a sale. Our next visit in was spent with John, Kevin and Jimmie who were also very knowledgeable and went above and beyond to make sure we knew they were there to help with anything we needed. I've never had an experience like this before with a dealership, and I would definitely recommend them to others. More

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Very positive. We dealt primarily with Crystal Sanders Very positive. We dealt primarily with Crystal Sanders and Bob Carmack from the beginning. They were friendly, professional, knowledgeable and person Very positive. We dealt primarily with Crystal Sanders and Bob Carmack from the beginning. They were friendly, professional, knowledgeable and personally concerned. Every question we asked was answered honestly and in detail. At no time did we feel that there was any subterfuge or 'hidden' information. When we arrived at the dealership and my wife had questions different from my own, the other associates made themselves quickly available to work with her while Crystal and I dealt with more 'nuts and bolts' items. Overall, a reassuring, pleasant dealership experience. More

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