Marie Chase

Best Truck Buying Experience Ever We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with differ We are a small business and buying new vehicles is one of our least favorite things to deal with. When the time came to get (3) new trucks with different options, I call Crystal Sanders. She had a straight forward and well priced quote back to me within and hour. I called another dealer that we had dealt with in the past to compare the quote. The other dealer took 3 days, got the options wrong, and the pricing was murky, to say the least. We ordered the trucks and went in to pick them up. Because of past experiences, I blocked my entire afternoon. Mark and Marie finalized the deal and we had the keys in hand in less than an hour (including financing paperwork). We were very pleased and will be going back to them for all of our new vehicle needs. More

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New car purchase Carlton and Marie were the most professional car sales personnel I've ever dealt with. They are the polar opposite of the stereotypical car salesmen. Carlton and Marie were the most professional car sales personnel I've ever dealt with. They are the polar opposite of the stereotypical car salesmen. Both were knowledgable, patient, and friendly. The kind of people you like to deal with. More

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Great experience!!!!!!!! First vehicle we bought from this dealership. Marie and Aaron were the best. We will be buying many more and highly recommend 5 star ford. First vehicle we bought from this dealership. Marie and Aaron were the best. We will be buying many more and highly recommend 5 star ford. More

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Chaotic, Rude, Unprofessional I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do t I was referred here by my main vehicle maintenance guys, they said these people were good, since the 100k warranty will only allow Ford Houses to do the work. Mainly Johnny Tisdale, who their towing guys were using. From my first interaction with him, I knew they were wrong. Jeff from my maintenance place Alliance Dyno spoke to Johnny on the phone told him he was sending me over with a package that had everything ready to go. When I got there, we had to start at square one. And his attitude was completely rough. Like I was some chick that had no clue what was going on. That is what really aggravated me. Next was the fact that the warranty had not yet been transferred to my name. I had been to Grapevine Ford and they had done warranty work, with no problems. They knew I was working on getting it transferred. Johnny said he called and talked to someone named Kirsten in Finance and told us where to go. When we got there we were so confused no one knew who or what we were talking about but luckily we found a nice Finance Sales Manager, Marie Chase, to help us. This was the silver lining of the whole experience. She was extremely helpful in getting what we needed. It was completely chaotic, my Dad was out of town and this paper had to be signed. I had to get him to drive to a business in town to get to a fax to get this done basically for Mr. Tisdale. The next problem was that my insurance card was out of date. Well, of course it was, now I cannot blame this on him, but gosh by now I was about to have fumes coming out of my head. Really I just had done a title transfer and renewed plates. I am not driving a $50k vehicle with no insurance. But please once again, let me be inconvenienced and make sure that I look like the idiot. I call and get the correct one faxed, not emailed like he wanted. Are they not supposed to bring you a clean vehicle? Whose department is that? Well, they messed up too. Dirty and dusty. It is not that I expected it, but I thought that it was a service provided. Never again will I go to this awful dealership. More

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Awesome service!! Love the personnel at 5 Star Ford..........they are all truly 5 star!!!! Carlton and Marisa took excellent care to make sure they got me in the vehic Love the personnel at 5 Star Ford..........they are all truly 5 star!!!! Carlton and Marisa took excellent care to make sure they got me in the vehicle I wanted. Great job as always!! More

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2015 Ford F150 King Ranch After shopping around at three other Ford dealerships, 5 Star Ford was by far the best choice! From dealing with commercial customer service, Pricing, After shopping around at three other Ford dealerships, 5 Star Ford was by far the best choice! From dealing with commercial customer service, Pricing, and closing deal they went above and beyond. My wife and I trade our vehicles every two years as well as replacing service vans for our fleet every 4-5 years and we will always come back to 5 Star Ford. Marie in financing was no high pressure sales but was very efficient in offering us extra services to go with our new F150. Curtis & Sheryl Dorsey American Air Masters More

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Fleet Department and Sales Contract We've purchased 4 vehicles through the Fleet Department at 5 Star. Their team is wonderful to work with --they've given us great deals and the financ We've purchased 4 vehicles through the Fleet Department at 5 Star. Their team is wonderful to work with --they've given us great deals and the financing and contract process is quick and simple. From Ricky Buyers, Mike Minardi to Marie Chase- --THEY are FIVE STARS! In fact, I'll be going back in few weeks to trade in my 2013 Edge for a new one --Mike's already on the hunt for the model I want and Marie will, once again, work her magic with the contracts. More

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Wonderful and quick Just leaseda new Edge from Kirsten Buyers. Wonderful experience. No hassle,no fuss. I will use her again every time I need a new vehicle Just leaseda new Edge from Kirsten Buyers. Wonderful experience. No hassle,no fuss. I will use her again every time I need a new vehicle More

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Expedition Kirsten Buyers made buying our new vehicle a wonderful experience. She was easy to contact and communicate with, made the process and paperwork as str Kirsten Buyers made buying our new vehicle a wonderful experience. She was easy to contact and communicate with, made the process and paperwork as streamlined and easy as possible, and is excellent with her follow up. She took the time to thoroughly go through the details and features of our new vehicle before we took it home. Loved working with her! More

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Crystal and Marie really put in effort to help me get a car, they were both patient and positive I left feeling satisfied and happy to finally have some transportation. Thank you guys so much for helping o car, they were both patient and positive I left feeling satisfied and happy to finally have some transportation. Thank you guys so much for helping out and my God bless you. More

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