Marie Chase

The overall dealership experience was good. I'm disappointed in the manufacturers quality control - allowing the vehicle to be shipped with the wrong wheels. The vehicle had to be sent back to the disappointed in the manufacturers quality control - allowing the vehicle to be shipped with the wrong wheels. The vehicle had to be sent back to the manufaturer to be corrected which delayed delivery to me by several weeks. More

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I bought a used 2006 Escape two years ago through Marie Chase in the Fleet department. I financed through my credit union, and they put me on a tight budget. Marie did a fantastic job getting me into a g Chase in the Fleet department. I financed through my credit union, and they put me on a tight budget. Marie did a fantastic job getting me into a great vehicle at a great price. She connected me with Jonathan Pierzinski in the service department for my first oil change. I came back to him when the 90,000 and 100,000 mile services were due. He made me a great deal on both services and a few extra, restoring my faith that the best place to have maintenance done is the dealership. There is no way I could have had that much done for less anywhere else. I felt when I first left with the vehicle that I had gotten a pretty good deal, and found out last month just how good it really was. With just 5 months left on the loan, I had an accident in the Escape. I brought it back to 5-Star Ford’s body shop for repairs. Jamie Jones handled my vehicle, and took care of me just as well as everyone else had. After a couple of weeks the insurance company wound up totaling it out. As disappointing as that was, the offer they made me for it was less than $500 below the price I paid for it two years and 50,000 miles earlier. Since I had such a great experience with everyone I dealt with at 5-Star Ford, I went right back to Marie to replace my Escape. This time the credit union gave me much more to work with, so last Friday I picked up my brand new 2010 Mustang GT convertible from Marie. She pointed out to me a small paint blemish on the driver side door, and set me up with Jamie to have it taken care of. For the second time in as many years I left this dealership with the feeling that I got more than my money’s worth, and that no matter what may happen I know that the people there have my back. They have a fantastic group in North Richland Hills. If they treat everyone that comes in the way they treated me, then there is no other place to buy a vehicle in town. I grew up in a very small town with one Ford dealership, and my family knew the owners very well; my dad fished bass tournaments with one of them. I feel at your dealership the same way I did there. More

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