Odie Terry

Not just another number I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, although the parts were hard to get from Ford, due to the truck being so new, They were finally able to get the new engine and get it installed, however during testing there was some kind of failure with the new engine. I met with Joshua Fichter, the dealership's general manager, and he immediately went to work on getting me a new truck. I dealt with Robert Morgan - service director, Johnny Tisdale -service drive manager, Ezra McDaniel - service advisor and two other advisors Ron Baron and Odie Terry. Everyone was very understanding and did everything to make a bad situation as pleasant as it could be. They really made me feel like my business mattered even though they are a very high volume dealer, I never felt like I was just a number to them. They empathized as if it was them in my situation and did everything within there control to make me happy. At no time did I ever feel like the dealership did anything wrong, I was just the person in a bad situation. I can't stress enough how important the general manager, Joshua Fichter made me feel as thought my business and satisfactions were of the utmost importance. They have proven that when you have a legitimate problem they are in the trenches fighting for their customers to make it right. That is why they have earned my highest respect and a customer for life. Many individuals could have found all the bad in this situation, but Five Star Ford, North Richland Hills, worked so hard on my behalf there was no way I had any room to complain. Thank you again; Joshua Fichter, Ezra McDaniel, Robert Morgan, Johnny Tisdale, and the additional service advisors Odie Terry and Ron Baron for making me feel like a valued customer! More

Helpful 0

Report | Print

they care I must say that my experience at 5 Star Ford, North Richland Hills was amazing! Our car sales rep, Ollie Jackson, went the extra mile to be sure that I must say that my experience at 5 Star Ford, North Richland Hills was amazing! Our car sales rep, Ollie Jackson, went the extra mile to be sure that we were taken care of! We hit some hiccups with our used vehicle, and she partnered with the great members of the 5 Star Ford team like Odie Terry to resolve it quickly! I would recommend that anyone go their way! All I can say is that they care. Thanks! More

Helpful 0

Report | Print

Confidence Restored! I really dreaded coming into Ford to have my Ford worked on so I went to FOUR local mechanics before-hand. Strange none of those reputable shops coul I really dreaded coming into Ford to have my Ford worked on so I went to FOUR local mechanics before-hand. Strange none of those reputable shops could find my issue or either they were too lazy to want to fix it. Nevertheless, I am extremely pleased with the care and quality of work I received with Odie T and the service team. I appreciate him working with my schedule on getting me in, see, I work THREE jobs, volunteer, and attend community college. He worked with me on my rental vehicle, which totally made me want a NEW car, that 2018 was smooth! The service guys know their stuff because their recommendations were spot on! I have driven the vehicle long enough to know how it's driving and how it could drive better. Now, I can totally tell the difference. I hate that my warranty did not cover these fixes but the cost for the amount of stuff I got done was reasonable. I am so grateful for all of the assistance because I could not have gotten my SUV fixed at all without Odie's help. None of those other shops took time to drive with me like he did, to get my take on the issue. Everything went quickly too and I appreciate his communication, keeping me in the loop. Shoutout to Chris A. for the email assistance in Odie's absence. If I had not come out feeling like my Edge is safe to drive again, I was going to go BACK to a foreign car. I thank you for restoring my confidence in Ford. Thank you for your kindness, professionalism, cost, etc. Odie, thanks for keeping it real! SINCERELY, C. SMITH More

Helpful 0

Report | Print

Great Experience This is my second F150 from Five Star Ford. The experience is always pleasant and professional. I will continue to recommend and use Five Star Ford. This is my second F150 from Five Star Ford. The experience is always pleasant and professional. I will continue to recommend and use Five Star Ford. More

Helpful 0

Report | Print

Excellent Dealership We have been of customer of Five Star for over 5 years. The are very professional, friendly and helpful. You know you are dealing with honest people We have been of customer of Five Star for over 5 years. The are very professional, friendly and helpful. You know you are dealing with honest people who are looking out for your interest. Our recent dealings involved the acquiring of two vehicles. Everyone we dealt with did an excellent job for us. More

Helpful 0

Report | Print

Where to start I bought a 2006 F350 w/ 180,000 miles. I asked 5 Star to go thru it and recommend all needed repairs. They missed multiple obvious problems and gave t I bought a 2006 F350 w/ 180,000 miles. I asked 5 Star to go thru it and recommend all needed repairs. They missed multiple obvious problems and gave the truck back with the front drivers lug nuts loose. It could have killed my wife and son. The wheel was ruined and it took them 2+ weeks to find a replacement. There is a lack of leadership in the service department. Service advisors stand around and talk about getting drunk while customers wait at the counter just a few feet away. I have been a loyal regular customer since my first Superduty 15 years ago. Now I'm on my 6th Superduty. Unfortunately I have very little confidence in the repairs 5 Star recommends and completes. My relationship with Odie Terry is what keeps me there. I know I can trust him, 100% More

Helpful 0

Report | Print

My new F150 XLT Jason Howell was my sales person for this purchase. I use the Internet sales personnel to purchase my vehicle. Everyone in that department are very go Jason Howell was my sales person for this purchase. I use the Internet sales personnel to purchase my vehicle. Everyone in that department are very good to me. I have purchased several vehicles in the past 15 years through the Internet Personnel, from Kelly Blackwell and Marisa Thompson and now Jason. All are very easy to work with and know about the vehicle you are purchasing. They all helped me in my decision to make my purchase. Everyone there are very helpful. from the Lady at the information center and the sales people to the Service Department Personnel. More

Helpful 0

Report | Print

Very Pleased with experience with service department. Odie Terry, Service Advisor is very professional, and goes the extra mile for any problems that may I may have.Also, Charlie Dill, and Ronnie Elmore w Odie Terry, Service Advisor is very professional, and goes the extra mile for any problems that may I may have.Also, Charlie Dill, and Ronnie Elmore were my courtest van drivers, and were very courteous and professional. More

Helpful 0

Report | Print

Great Service This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and work This service department did a great job fixing my car and the customer service was top notch! Odie Terry guided me on what needed to be fixed and worked with me to make sure I knew what was getting fixed. Michael Fitch was eager to point me in the right direction. Ric Calderon handled all of the warranty claims and paperwork for me so it ended up costing me absolutely nothing! Charlie Dill & Abel Baldazo were extremely nice and were able to drop me off and pick me up while my car was getting fixed. Overall, the entire process of getting my car fixed was stress free and I appreciate having a service department team like these guys! Thanks! More

Helpful 0

Report | Print

7th Car Today we purchased our 7th car from Five Star and 5th with David Deger.He is always the first I turn to and even after shopping around to check price; Today we purchased our 7th car from Five Star and 5th with David Deger.He is always the first I turn to and even after shopping around to check price; I still end up back with David and Five Star, what else can I say. Good Price Great Service. We also like that once we have the car their service department headed up by Odie has always come through for us. Would not surprise me if we buy the 8th, 9th and even 10th car from Five Star. Also, while we were there Jimmie updated my wife's Technology software. Add bonus!! More

Helpful 0

Report | Print