ALAN REED VAUGHAN

I engaged early on a specific vehicle with Amanda, submitted a complete credit application, and provided all requested information promptly. Despite being responsive and first to initiate the process, submitted a complete credit application, and provided all requested information promptly. Despite being responsive and first to initiate the process, my application was not handled with urgency, and the vehicle was sold to a walk-in customer while my approval was still pending. This was not a policy misunderstanding — it was a failure to act quickly once a serious remote buyer was engaged. The delay resulted in a wasted credit inquiry and a lost opportunity, despite my timely involvement. If you are not physically in the showroom, be aware that your deal may stall while walk-in customers are prioritized. I would not recommend this dealership for remote buyers unless speed and execution are guaranteed. More

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Thieves! !!!!!!! They padded my bill by 8k and flat out lied about what I was signing. Told me the best interest rate they could get for me was 26.6%. The foll !!!!!!! They padded my bill by 8k and flat out lied about what I was signing. Told me the best interest rate they could get for me was 26.6%. The following month I refinanced at 5.1% More

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Chelsea and these Guys are Amazing! They made my spur of moment car buying experience smooth and easy from start to finish! The sales managers Stu/Alan were FANTASTIC! They sealed the They made my spur of moment car buying experience smooth and easy from start to finish! The sales managers Stu/Alan were FANTASTIC! They sealed the deal making me smile again. My salesperson, Luis provided great customer service. Last but not least, Hector/Carlos for handling the financials. Awesome Team! I'd definitely do business with them again. Thanks Guys More

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Great dealer, Very professional and honest. They do a great job at giving you a sense of being a family member or long time friend of theirs. Just bought my second M3 competition here from Mike They do a great job at giving you a sense of being a family member or long time friend of theirs. Just bought my second M3 competition here from Mike Lawlor and both experiences have been great More

by DEVIN080399 Verified Customer Verified Customer

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I made the decision to fly from Alabama to Tampa to buy a vehicle from BMW of Tampa. Justino Zoppe is my salesman and contact point throughout the entire process. Communication was always timely, honest, and vehicle from BMW of Tampa. Justino Zoppe is my salesman and contact point throughout the entire process. Communication was always timely, honest, and first class. Justino went out of his way to make sure the buying process was smooth and fair. He thoroughly answered every question and helped me negotiate a fair price for a beautiful truck. Where I became completely convinced that Justino, the staff, and the entire dealership at BMW of Tampa were truly special has been in the days after my purchase. On the ride home from Tampa, the used truck I purchased experienced a few mechanical issues. I alerted Justino to the problems and he instructed me to talk with their pre-owned manager, Alan. Alan suggested I let my mechanic diagnose the problem(s) and let him know what the issues are and how much it would cost to repair. I am proud to say that BMW of Tampa stood by their promise to only sell quality vehicles and they have paid for the full repair. This is not a common thing. Most dealerships would have told me that this problem was not their fault and that it is my responsibility for the vehicle once I leave the lot. But because Justino and Alan are men of integrity, they made this situation right and fixed my truck for me. I will always be grateful for Justino and Alan and the management of BMW of Tampa. If I could give them 10 stars, I would. Thanks again guys!!! More

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BMW of Tampa always has the best customer service! This is the 3rd car I have purchased from them and I would recommend them to anyone in the market for a new car. Kathleen is always so professional and ca is the 3rd car I have purchased from them and I would recommend them to anyone in the market for a new car. Kathleen is always so professional and can find you the exact car you are looking for. Thank you again BMW of Tampa for getting me into my new car in such a short amount of time after my X6 was totaled. More

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