Aaron Pincus

I hate to write this but the overall experience my wife and I had at Ocean Subaru was "poor". I would like to talk to the actual owner of the dealership to discuss. However, to be brief, always get other and I had at Ocean Subaru was "poor". I would like to talk to the actual owner of the dealership to discuss. However, to be brief, always get other car quotes before sitting down to finalize a transaction with Ocean Subaur. Make sure you are comparing the "same" equipment. The Crosstrek, which I bought, has a number of trims. Make sure you compare "apples to apples". And, my experience with the finance department was one of great difficulty. But, be careful of the push for the "extended warranties". I was pushed to buy a whole bunch of them but had previously refused to do so. But that didn't stop them from trying. The Finance person had for some reason pushed on the electrical system warranty extension. And, guess what". My car's electrical system failed after five days. I bought the car on July 20, 2025. Five days later the system fails. And, I am then told there has been a national recall on the particular part and it is "backordered"!!!! I was sold a car with a known defective part. I have since been provided a "loaner" car. Today it is August 8th. And, no one from the dealership has called me to update me on what is happening with the car! I have had to postpone my trip with my wife but I will now just take the courtesy car and hope it doesn't fail. I now want my car replaced and some items which I will discuss with the owner. Bottom-line, be very careful and trust your gut. More

by palaisdegreece Verified Customer Verified Customer

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Prescilla our dealer was very professional, friendly, patient, knowledgeable about the vehicles we were looking at and test drove. patient, knowledgeable about the vehicles we were looking at and test drove. More

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It took twice as long as the estimated time. Thankfully, I took my laptop with me, and I was also thankful to be dropped off at a cafe to work in the meantime! The car works and feels great, and Thankfully, I took my laptop with me, and I was also thankful to be dropped off at a cafe to work in the meantime! The car works and feels great, and the staff was very responsive. More

by Hello9 Verified Customer Verified Customer

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We were given quick accommodations. The salesman was very helpful. His explanation was very understandable. He was truthful. The salesman was very helpful. His explanation was very understandable. He was truthful. More

by GRACEBGUTIERREZ Verified Customer Verified Customer

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WARNING: Ocean Subaru Is Not the Company You Think It Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a deal Is I used to be one of Ocean Subaru’s biggest fans. I left glowing reviews in the past, referred friends and family, and believed I had found a dealership I could trust for the long haul. That trust has been violated—completely and unapologetically. What happened to me recently should give any customer pause. I called for a routine service appointment and was met with what I can only describe as hostility and contempt. The tone wasn’t just unprofessional—it was intentionally cold and dismissive, as if my loyalty over the years meant absolutely nothing. I asked for my longtime service manager, Jim, who always provided outstanding service. The response? > “He’s been fired. He won’t be helping you anymore.” No explanation. No empathy. Just an ice-cold, almost smug delivery—as if I should feel foolish for even asking for someone who helped build their reputation. I don’t know why Jim was fired, but the way they said it? Raised major red flags. What kind of business speaks that way about their own former staff? What does that say about how they treat you when you’re not on the line? Let’s be clear—people don’t just leave places like this. They escape. And based on how I was treated, I now question what else is going on behind closed doors. If a loyal customer can be spoken to like this over the phone, ask yourself: How do they handle issues after you’ve paid? What happens if you have a warranty concern? Who’s really accountable if something goes wrong? This isn’t about one bad call. It’s about a clear cultural shift. Ocean Subaru is no longer the customer-first team they once pretended to be. They’ve become exactly what consumers fear: an operation where loyalty is exploited, concerns are dismissed, and customers are reduced to transactions. I will not be returning. And if you value respect, consistency, or basic professionalism, I urge you to think twice. Sometimes what looks trustworthy on the outside is already rotting underneath. Don’t wait to find out the hard way—like I did. More

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I had a great experience buying a car at Ocean Subaru. The process went smoothly, and the staff were knowledgeable and helpful. The process went smoothly, and the staff were knowledgeable and helpful. More

by sasha.volokh Verified Customer Verified Customer

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Salesman Manny was very knowledgeable and very attentive to our wants and needs. Entire staff very friendly! to our wants and needs. Entire staff very friendly! More

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Excellent and fast service, they were very busy but managed to perform the service in the fastest way thank you managed to perform the service in the fastest way thank you More

by MARCOSGNZ Verified Customer Verified Customer

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Because my car has a few reliability mods, ocean Subaru doesn’t want to touch my 2021 STI Limited. I went in looking for help and was surprised to get turned away for something Subaru related. Now I will l doesn’t want to touch my 2021 STI Limited. I went in looking for help and was surprised to get turned away for something Subaru related. Now I will literally drive all the way to Subaru Irvine for anything Subaru related. This guy is my third Subaru. Two previously purchased from Ocean Subaru. More

by cevilla.jose91 Verified Customer Verified Customer

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As always they took great care of my car. I got a low tire pressure message and they found a nail in the tire. They repaired the tire at no cost. The car is only 9 mos old so I was glad to I got a low tire pressure message and they found a nail in the tire. They repaired the tire at no cost. The car is only 9 mos old so I was glad to see them honor their commitments. The staff is always polite and professional while still being friendly. I will continue to look to them to take care of my Subaru Impreza. More

by cgdurham Verified Customer Verified Customer

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