Abdallah Alzoubi

I purchased a 2018 RAM 2500 from Grubbs Infiniti in Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in goo Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in good condition, and salespeople assured me everything was “fully operational.” That was completely false. Shortly after driving home, multiple warning lights and sensors activated, including a defective ABS system, and none of these issues were ever addressed. Now, with only 108,866 miles, a mechanic has confirmed the transmission must be replaced, costing over $10,000. The mechanic even stated that the powertrain warranty sold by Grubbs is the worst he has ever seen, covering only $3,000, nowhere near the cost of the repair. This is in addition to the unresolved warning lights and sensor problems. I’ve also invested in modifications and other expenses for the truck that I may never recover. I have made repeated attempts to contact the sales reps and service department, but they have ignored my calls, refused accountability, and essentially ghosted me after the sale. Grubbs Infiniti embodies everything a buyer should avoid: misrepresentation, ignored defects, pushy sales tactics, worthless warranties, and terrible customer service. They are more than willing to take your money, but the moment you uncover the truth, they vanish. Avoid Grubbs Infiniti at all costs. Save yourself the stress, financial loss, and frustration by taking your business elsewhere. #BuyerBeware #GrubbsInfiniti #UsedTruckScam #RAM2500 #HiddenDefects #TransmissionFail #TerribleWarranty #ShadyDealership More

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Adam my salesman was so helpful and sweet and made the process so easy! Also angela in finance was an absolutely doll and got me approved at a lower interest rate than I asked for. The whole process was s process so easy! Also angela in finance was an absolutely doll and got me approved at a lower interest rate than I asked for. The whole process was smooth and quick. I will definitely be coming back here for service. More

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This is a great dealership! It’s very clean, professional and has really good customer service. It’s very clean, professional and has really good customer service. More

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I enjoyed working with Adam and Shon to purchase my new vehicle that I love…they made a scary process easy! The professionalism at Grubbs has been refreshing! vehicle that I love…they made a scary process easy! The professionalism at Grubbs has been refreshing! More

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Very nice people and good management It’s helping very well , I am so happy well , I am so happy More

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Had a great experience with Adam (sales) and Chris (finance). Efficient process, I’d recommend to friends. (finance). Efficient process, I’d recommend to friends. More

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Adam is top notch when it comes to customer service and listening to what his customer need! I came in after having my vehicle totaled, not sure where to go from here with my current situation. Adam listen listening to what his customer need! I came in after having my vehicle totaled, not sure where to go from here with my current situation. Adam listened to what i wanted and what i felt i could financially do in my new purchase. He put me in the perfect car with the perfect terms. He has taken far of me every step of the way and i will forever be a Grubbs customer!!! More

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Adam was great, brought the vehicle to us to test drive. We weren’t even interested in the color but wanted to test the feel of the vehicle. We liked everything about it and decided to purchase. We weren’t even interested in the color but wanted to test the feel of the vehicle. We liked everything about it and decided to purchase. More

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Exceptional attention to details on the vehicles. If you expect a lot from you money this is a place to invest. Don’t waist two years searching for a good quality vehicle. Grubbs Infinity understand that qu expect a lot from you money this is a place to invest. Don’t waist two years searching for a good quality vehicle. Grubbs Infinity understand that question and present to you the best of the best vehicles. Every cent you spend is well spend. The details on the luxury vehicle are hard to find. I visit many dealer they all told you the same story and make you go to the same story. Going to the dealer is like going to the opera you already know the end of story so you know what to spect. Adam did not used the common sales person technics. A friendly welcome no circus show. He told me the true about the car. I told him about a mark on the car he said “ you don’t worry about that I promise the car would look like new. To my surprise, the car looks like he said it will. I was about to cancel the deal now I know I can look for another vehicle and feel confident that I am not been rob. the only problem was the finance person. They need to have some training on how to deal with customers and not saying over and over they have some one else and if you want to come later. That’s something they need to work. They need to have well educated and professional people on that área. But this is no reason to not stop and get a vehicle from Grubbs infinity. Talk to Adam. More

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I took my wife after listening to my wife make a connection with Alzoubi. It was a great hook-up and knew he would make good connections with my wife. connection with Alzoubi. It was a great hook-up and knew he would make good connections with my wife. More

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