Abigail Carter

On June 14, 2025, I leased a vehicle from Corwin Honda to avoid putting miles on my personal car during a temporary long commute to school. John Walker was the sales manager that assisted in my lease purch avoid putting miles on my personal car during a temporary long commute to school. John Walker was the sales manager that assisted in my lease purchase, and Dylan Philips was finance guy. Very quickly into my lease I began to doubt my purchase because I realized I would quickly exceed the allotted annual mileage which would accumulate massive charges at the end of the lease term. I did not initially think there was an option to get out of the lease. However, less than two weeks in, I was told my power of attorney, used because my husband is deployed, was denied. Honda requested a new POA, but I couldn’t get one since my husband was unreachable. They said they’d have to take the vehicle back if I couldn't get them a new POA within a timely manner. At that point, I expressed doubt about keeping the lease anyways due to mileage concerns and I was happy to let them have the car back since the purchase couldn't be complete without the proper POA, and suddenly, their phone calls that were almost daily requesting information about the POA, now suddenly stopped. I left voicemails, no one called me back in a timely manner. When I did reach someone, they’d say they’d follow up, but never did. As a full-time dental hygiene student, I don't have the time to chase them daily and I just assumed they would get back to me eventually. However, I realized I never received a copy of my contract which I then requested and that's when I learned about a $50/day or $0.50/mile early termination fee. Then I understood why they were stalling... Dylan admitted, “It’ll cost you over $2,000 to cancel now. You might as well stay in the lease.” Which led me to believe that they were tracking the days and fees that I was accumulating and they were very intentionally letting this process carry on so that hopefully the fees would reach such an amount that maybe I wouldn't be able to afford to get out of the lease. I decided to stop calling and instead go to the dealership in person, and magically things got resolved immediately. They quickly assessed the vehicle and took the keys and that was that, but at this point I was charged almost $2,500. I asked if it was negotiable, they refused, even though the contract says the fee is negotiable. And given that the majority of those fees were accumulated due to them very intentionally procrastinating this process, I feel that these fees should have been flexible and negotiated. John was the one who was controlling this decision. Their inconsistency and refusal to assist me in a timely manner felt intentional and I believe I was overcharged purposefully as well as unfairly treated and lied to. The fact that I didn't even have a copy of my own contract, and the purchase was not finalized because of the POA should have waived some of my responsibility in this as well since I did not have access to get the proper POA to complete the purchase. John then had the audacity to tell me that the almost $2,500 fee could be waved if I were to instead purchase the car... Yeah, no thank you, I never plan to do business with you snake pit of a dealership ever again. But here's a negative review for you to cry over since you guys like to present yourselves as a great and helpful dealership as clearly your appearance is all that matters to you and not actually taking care of your customers. What ended up being an almost $2.500 charge could have easily been a couple hundred dollar charge and they 100% know that. This was purposeful and intentional. More

Report | Print

I recently purchased a vehicle from Corwin Honda in Colorado Springs, and it was the best car-buying experience I've ever had. Abigail made us feel incredibly welcome from the moment we walked in. Her Colorado Springs, and it was the best car-buying experience I've ever had. Abigail made us feel incredibly welcome from the moment we walked in. Her approach was professional, friendly, and never pushy. What truly set Abigail apart was her willingness to communicate via text and provide detailed out-the-door (OTD) pricing before I even stepped foot in the dealership. This level of transparency and convenience made the entire process smooth and stress-free. She took the time to understand our needs and worked diligently to get us to a price point that was comfortable for us while ensuring the dealership also benefited. To top it all off, Abigail made a personal call the next day to ensure we were happy with our purchase. That follow-up truly demonstrated her dedication to customer satisfaction. I highly recommend Abigail to anyone looking for a seamless and pleasant car-buying experience. More

Report | Print

Easy, well explained, professional, and friendly Abagail was very very very very very very good was very very very very very very good More

by CHANDLER_SAM Verified Customer Verified Customer

Report | Print

Had a very pleasant experience with Ethan. No hard sell, just informative. He was knowledgeable and once the deal was done didn't push us off to wait for the next step but chatted with us. I h No hard sell, just informative. He was knowledgeable and once the deal was done didn't push us off to wait for the next step but chatted with us. I have used Corwin (previously Groove and previous to that Freedom) for many years and will continue to do so. More

Report | Print

Reyes was amazing! He made sure we had great service and has always looked out for us from the beginning! He made sure we had great service and has always looked out for us from the beginning! More

by alondra Verified Customer Verified Customer

Report | Print