Abraham Khokhar

Horrible customer service from this dealership and sales department. Failed to return emails sent also department. Failed to return emails sent also More

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I was very excited about purchasing a new Ford Maverick today. Got all the finances lined up, found the right vehicle, and made an appointment two days in advance to look at the vehicle (important fact for today. Got all the finances lined up, found the right vehicle, and made an appointment two days in advance to look at the vehicle (important fact for later). Enroute to the dealer I received a text asking to push back the appointment because of an update that car needed to go through. Explained we were heading there now and recieved confirmation. Once we arrived, we stumbled upon who so just happened to be our salesperson that I was texting with (never recieved a name in the messages prior to the appointment date. Bad on me for not inquiring). Matt (the salesman) then told us that we still had to wait for this update, which honestly still confused about how this updated affected a test drive. We left the dealership, and returned an hour later, at the time he requested. We waited for about 30 mins until someone addressed us, and no Matt to be found. Another salesman Abraham, who is the new car manager, found the keys. To be honest, I didn't care who helped us, I wasn't committed to Matt, so any of them could have assisted and we wouldn't have known the difference. Once Abraham escorted me to the car and gave me the keys, we opened it up and it was filthy. Dirt and dust everywhere on the dash, the handles, all on the floor around the sealed floor mats. It was very unbecoming of a new vehicle. We did the license exchange, he gives me the green light to take her on the road, and once I turn the ignition on, the car only has 4 miles of gas left. How is this happening? To recap up to this point, I made an appointment on Thursday to look at this specific car at 1030 AM on Saturday. Why is the car not ready for sale? Brand new car, 9 miles driven on it, 4 miles of gas in it, needed some sort of update, and it was filthy. This is now 1230pm. Ok, so I walk back up to the office and tell Abrham that the car only has 4 miles of gas left, and there is Matt with other customers. So confused on what is actually happening right now. Abraham stated that he knew about the low gas and oh by the way here is so-n-so (at this point I just wanted to leave, so I didnt even register their name) and he will go with you to get gas. Get out of here man!! How ridiculous does that sound. Then I was told, well we are really busy today. I said I understand, that is why we made an appointment. Its a Saturday, we totally get it. So we gently declined further interaction of the sale, and left. I say all this because I was ready to buy this $35k car. But from the moment of initial engagement, to the departure, I have never in my life been so confused and so underwhelmed with a car buying experience. I send this message not to slam or discourage anyone from buying from here, more so to inform of this experience. I'm still confused and honestly frustrated that I wasted 3 hours ( with travel time) to really be blown off and I can't say treated this way, because we weren't ever treated like anything. It was the most lifeless sales experience I have encountered. More

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I purchased a Bronco Big Bend in April 2025. The negotiation was pretty standard, was happy with the price, but after that, the experience went downhill. I went in to buy the truck and though The negotiation was pretty standard, was happy with the price, but after that, the experience went downhill. I went in to buy the truck and thought I had everything I needed but they have no process in palce for preparing customers to checkout at this dealership. It was very disorganized. We were using the college student discount and I was told beforehand that my son could sign everything electronically. Not the case. My wife had to drive the paperwork to my son's college a great distance away so we could take advantage of the discount. Unacceptable. Even the finance person that I dealt with said the sales people are a disaster. They have apps to do everything. The one to scan your license doesn't work. Their advice, just keep trying it. Very frustrating. I was told I would get a rate of 5.9%. I didn't discover that the rate was almost 8% until I was signing the papers. I guess they figured they would keep it a secret? Also unacceptable. Before I drove the truck off the lot the salesman was putting the plates on the truck. He was about to drill into the front bumper to install the front plate. I asked it that was necessary and he told me they make after market holders that screw in from the bottom and the dealership would not only reimburse me for the part, but also the labor to have someone else install it for me. I decided to go that route and purchased the part and installed it myself. I have sent the receipt to no less than a half dozen people at the dealership and have still not received the reimbursement even thought the salesman and two sales managers have assured me they would send the check. They also have a survey for you to fill out after the purchase. I was told that if I filled out the survey I would be given Ford points with a monetary value of $150. The salesman was very clear that I was to give "5 stars" for every question on the survey. When he saw that I did not do so, he texted me telling me that he was now going to be docked pay by Ford because I didn't give a full 5 star review. Of course that's not true. Also, I never received the additional Ford points. I guess they only use the promise of the Ford points to get you to lie on their surveys. We absolutely love the truck. By all means by a Ford Bronco. Just don't buy it from Ourisman Ford Manassas. More

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Everything was good, I like Julian. He is honest and he lets you know what is going on with the service on your vehicle He is honest and he lets you know what is going on with the service on your vehicle More

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Service exceptional, much appreciated for customer service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. service, knowledgeable and versatile awareness about my interest to keep my car in tip top shape. Thanks guys. More

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I have bought 2 cars here and the sales and service have been great . They pick My car up and bring it back and I don't miss any work at all. been great . They pick My car up and bring it back and I don't miss any work at all. More

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My sales consultant, Abraham, was great to work with and the dealership did not play games with pricing. Great experience! the dealership did not play games with pricing. Great experience! More

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The service department at this location is absolutely amazing. The team is always thorough and knowledgeable. The turnaround time is also amazing amazing. The team is always thorough and knowledgeable. The turnaround time is also amazing More

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Good Service and car purchasing made easy. Finance options was also made easy. Good customer service. Finance options was also made easy. Good customer service. More

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