Adam Johnson

My experience with the service department at Jones Ford in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/main in Savannah, TN has been extremely disappointing and, at times, alarming. I purchased a new F-250 in 2022 and also paid for a Ford total service/maintenance plan with the expectation that required inspections and maintenance would be performed thoroughly and professionally. Based on my experience, that did not happen. On multiple occasions, important maintenance items appear to have been overlooked. The most serious example occurred when I was stranded in Florida after my brakes failed just days after the truck had been serviced. Both rotors had to be replaced at a cost of $1,100. For a vehicle that had supposedly just been inspected, this was unacceptable and raised serious concerns about the quality and reliability of the service I had been receiving. After I returned to Savannah, I was assured by the service manager that they would “make it right.” However, despite several follow-up requests, that commitment was never honored. That experience left me not only frustrated, but also with very little confidence in the dealership’s willingness to stand behind its work or its promises. In another instance, a service technician brought my engine air filter to the waiting room and joked that I should change it more often. The filter was extremely dirty, even though inspection and replacement of items like that were supposed to be covered under my service agreement. That incident further reinforced my concern that routine maintenance included in the plan was simply not being completed as represented. I do not make complaints lightly, but my repeated experiences with this service department have convinced me that I cannot trust them with my vehicle. I will not return, and I would strongly caution others to carefully review the work being performed and to question whether promised inspections and maintenance are actually being done. More

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Nicole was great was in service! She answered all my questions and gave me updates on my vehicle. She answered all my questions and gave me updates on my vehicle. More

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Ok with Jones Ford. ..all work completed..will be doing business there again..happy customer ..all work completed..will be doing business there again..happy customer More

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Mr. Wellington was the most patient person to work with . I love my car. Reasonable price and note I will definitely be back I love my car. Reasonable price and note I will definitely be back More

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The only dealer that is willing to go above and beyond to make a happy customer. make a happy customer. More

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It’s great places to buy a vehicle! Great service that makes you feel welcomed! Great service that makes you feel welcomed! More

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We had excellent service both times we were there they have been friendly in customer service and the service department have been friendly in customer service and the service department More

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Professional and accommodating. Service department was transparent and took care of all my needs. Highly recommend. Service department was transparent and took care of all my needs. Highly recommend. More

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Nicole, Quinton, Spencer, Adam and Shane are ALL absolutely amazing. They always take care of all my service needs and I have no worries. They always go above and beyond and make me feel like fami absolutely amazing. They always take care of all my service needs and I have no worries. They always go above and beyond and make me feel like family. I hope I didn't leave anyone out because everyone is GREAT. They keep me updated and recommend what services are needed at the time. Thank yall for going Above and Beyond. I know my vehicle is happy 😊 More

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Best service department I have ever dealt with 🤓very courteous and get work completed in a very timely manner 🤓 courteous and get work completed in a very timely manner 🤓 More

by wpmcknight3 Verified Customer Verified Customer

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